Need your articles back?
How to order a return from your storage
Book a delivery or a pickup at our warehouse, and know the notice and fees that apply.
From €5 a month per article
Billed monthly, first month in full: take them back any day
Free collection from 6 articles, 3-month minimum
- Drop-off in Paris 15e
- 7 days, 9:00 to 19:30
- Book online first
Instant quote in 30 seconds without credit card.
- 14,000+articles stored
- 2,000+collections and deliveries
- €500guarantee in every order
- 7 daysdrop-off in Paris 15e
A return in three steps
- 1
Select your articles
In My Storage, tick the articles you want back, one box or everything, then choose Return.
- 2
Pickup or delivery
Book a pickup at our warehouse or a delivery to your address, on a date from the calendar.
- 3
Pay what is due
The summary shows the transport price and any month due. Then your monthly price drops.
Collection from your home, hotel, office or the airport, across Île-de-France. Carriers can ship to us too.
Get Free Quote
Three ways to get your articles back
Delivery to your address
A partner carrier delivers your articles at the price shown before you confirm. Be ready within 30 minutes of its arrival in your 3-hour slot.
Pickup at our warehouse
Arrive within 60 minutes of your booked time: our team brings your articles to the reception area, 28 rue François Bonvin, Paris 15e.
A visit, to check or take a few
Book a visit in My Storage: our team brings the articles you chose to the reception area. To take one away, book its return first: €25 otherwise.
Pay per article, not per square metre
Monthly prices from our catalogue. Articles that come back leave your next invoices.
What our customers say
Questions about returns
Still have a question?
Our team answers in English and French.
01 76 34 00 47Mon to Fri 9:00 to 18:00, Sat 10:00 to 14:00[email protected]Write to us any timeHow do I order a return?
Sign in to your online account, open My Storage, tick the articles and choose Return, then pick a date. The calendar shows the services open for your articles: those in a partner warehouse without customer access come back by delivery, with a partner carrier or your own professional carrier.
How much does a delivery cost?
It depends on your address and on the articles coming back, and the price is shown before you confirm. If you pick up at our warehouse yourself, there is no transport to book.
Can I change or cancel a return?
Change or cancel a delivery at least 72 hours ahead, and a pickup 24 hours ahead (72 hours if your articles are in another warehouse). Later changes cost €30, or the full transport price once a carrier is assigned to your delivery.
What if I need my articles urgently?
Call us at 01 76 34 00 47. A delivery or pickup with less than the standard notice is a rush order: €50 on top of any transport price, confirmed before it is booked.
Can I visit my articles?
Yes. Book a visit in My Storage and choose the articles: our team brings them to the reception area. Cancel at least 24 hours before (72 hours if your articles were moved to another warehouse). Once they have been brought out, a late cancellation costs €30 plus €3 per article.
What should I check on delivery?
Inspect your articles before the van leaves, write any visible damage on the delivery receipt and ask the driver to countersign. Damage you find later: tell us within 48 hours of finding it.
Do I keep paying after a return?
A month that has started is due, as storage is billed in advance. After that, you pay only for the articles still stored, and billing ends when everything is back and paid. After a free collection, the 3-month minimum applies: take articles back earlier and the remaining months are billed.
What if a payment fails?
Monthly payments are taken automatically from your card, so keep it valid. A failed payment costs €10, and deliveries, pickups and visits for that order can be held until the balance is paid.
Can my articles be collected from a hotel or the airport, or shipped to you?
Yes. A partner van collects from your home, hotel, office or the airport, anywhere in Paris and Île-de-France: free from 6 articles with a 3-month minimum, paid below that. Your carrier or supplier can also deliver straight to the warehouse in Paris 15e, and collect your articles from it to ship them on.
Anything else to store?
Add it in the catalogue: each article has its own monthly price, from €5, billed monthly.