Last updated: 23 April 2026

GENERAL TERMS AND CONDITIONS OF SERVICES AND USE

Applicable to all Users and Transactions

Preamble

This notice is established in compliance with French law and in particular the provisions of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy as well as Law 78-17 of 6 January 1978 as amended by Law No. 2004-801 of August 6, 2004 on Data Protection and Freedoms.

In accordance with articles L.616-1 and R.616-1 of the Consumer Code, the Customer is informed that they can submit any possible dispute to the consumer mediator (www.cmap.fr).

Storage Pal operates a Site and a Platform under the domain name www.StoragePal.fr, with processes and partners which make it possible to pool available storage and transport resources.

By accessing the Site, consulting, or using Storage Pal services, all Users, whether physical persons or companies, declare having read and accept without reservation these Terms and Conditions. If this is not the case, the User must not use the Site or the Storage Pal Services.

These General Conditions of Services and Use (the “General Conditions” or “CGSU”) constitute the contract which binds any User with Storage Pal and is binding as directly applicable in the relations of the Parties and between the Users for any Service based on a connection made by Storage Pal.

1. Purpose and Definitions

1.1 Parties

The present Terms and Conditions are applicable to any Services Agreement concluded between:

• Storage Pal SAS (hereinafter “Storage Pal”), and
• The user of all products and services offered by Storage Pal (hereinafter “the Customer”).

1.2 Services and Goods

• The services offered are called hereinafter “the Contract” or “the Services”.
• All stored goods are called “Goods”, “Articles”, or “Objects”.
• The specific conditions are explained in the order confirmation.

1.3 Customer Insurance and Guarantee

1.3.1 Mandatory Insurance Requirement

The Customer is required to maintain adequate insurance coverage for their articles during both transport and storage. This insurance must cover:

• Loss or damage during collection transport
• Loss or damage during storage
• Loss or damage during return transport
• The full replacement value of all stored articles

1.3.2 Storage Pal Guarantee – Optional Additional Coverage

Storage Pal offers an optional guarantee (the “Guarantee”) which provides supplementary indemnification for damage not covered by:

• The Customer’s own insurance
• The third-party transporter’s liability insurance
• The warehouse partner’s liability insurance

CRITICAL: The Guarantee is NOT a substitute for the Customer’s mandatory insurance. It is additional protection only.

1.3.3 Guarantee Invalidation

The Storage Pal Guarantee is INVALID and provides NO coverage if:

• The Customer does not maintain adequate personal insurance for their articles
• The Customer cannot provide written proof of their insurance coverage when requested
• The Customer has not filed a claim with their own insurer before claiming under the Guarantee
• The customer account is not in good standing, for example unpaid invoices, outstanding fees, or breach of these Terms and Conditions

1.3.4 Guarantee Amount and Declared Value

• The Guarantee amount represents the declared value of the Customer’s articles as stated during order creation
• The declared value is the basis for any indemnification by Storage Pal
• The Customer must declare the accurate replacement value of all articles stored
• Under-declaring value will result in proportionally reduced indemnification

1.3.5 Guarantee Deductible

All Guarantee claims are subject to a 20% deductible.

• Example: Declared value €1,000, approved claim €800 → Customer receives €640 (€800 − 20%)
• The deductible applies AFTER other insurance payments are deducted

1.3.6 Claim Documentation Requirements

To file a Guarantee claim, the Customer MUST provide:

A. Proof of Insurance:

• Copy of current insurance policy covering the articles
• Proof of premium payment (insurance is current)

B. Proof of Insurance Claim:

• Written evidence of claim filed with Customer’s insurer
• Insurer’s response and any payment received
• If insurer denied claim: written explanation why

C. Proof of Third-Party Claims:

• For transport damage: Written evidence of claim filed with transporter
• For transport damage: Transporter’s response and any payment received
• For storage damage: Written evidence of claim filed with warehouse partner
• For storage damage: Warehouse partner’s response and any payment received

D. Proof of Ownership:

• Purchase receipts, invoices, or other proof of ownership
• Original purchase price and date
• Age and condition at time of storage

E. Proof of Damage:

• Photographs of damaged articles (multiple angles)
• Photographs showing extent of damage
• Expert assessment if available
• Repair estimates from qualified professionals

F. POD (Proof of Delivery) Annotation:

• POD (Proof of Delivery) is the delivery receipt signed by the customer when goods are delivered
• For transport damage: POD must be annotated with damage details within 48 hours of delivery
• The customer must note any visible damage directly on the POD at time of delivery, or notify Storage Pal within 48 hours of discovering damage
• Without annotated POD or 48-hour notification, transport damage claims cannot proceed

1.3.7 Guarantee Payment Calculation

Storage Pal’s Guarantee payment is calculated as:

1. Start with declared value of damaged/lost articles
2. Subtract any payment received from Customer’s insurance
3. Subtract any payment received from transporter
4. Subtract any payment received from warehouse partner
5. Apply depreciation based on age/condition
6. Apply 20% deductible to remaining amount
7. Result = Storage Pal Guarantee payment (if any)

The Guarantee only pays for losses not covered by other sources.

1.3.8 Guarantee Terms Reference

The Guarantee claim form is available at: https://storagepal.fr/guarantee/

Customers should review Guarantee terms carefully before purchasing coverage.

1.4 Cross-References to Related Documents

These Terms and Conditions should be read in conjunction with:

• Privacy Policy: Available at https://storagepal.fr/privacy-policy/ – governs the collection, use, and protection of personal data
• Administrative Fees Schedule: Available at https://storagepal.fr/administrative-fees/ – details all applicable fees and charges
• Guarantee Claim Form: Available at https://storagepal.fr/guarantee/ – for filing guarantee claims
• Legal Notice (Mentions Légales): Available at https://storagepal.fr/legal-notice/ – publisher, hosting, intellectual property and credits information

2. Prices and Fees

2.1 Fee Structure

All amounts referenced herein are displayed in Euros (EUR) and are available on the Storage Pal website at www.storagepal.fr.

2.2 VAT Application

All prices and fees displayed on the Storage Pal website and in invoices are inclusive of VAT (TTC – Toutes Taxes Comprises) for both individual consumers and business customers. VAT is shown separately on the website order summary page and in invoices for all customers. The applicable VAT rate will be clearly indicated on all invoices and may vary according to French tax regulations in force at the time of billing.

2.3 Administrative Fees

The complete schedule of administrative fees is available at https://storagepal.fr/administrative-fees/. All administrative fees are expressed in Euros (EUR) and are subject to applicable VAT. These fees may be updated periodically in accordance with Section 28.3 of these Terms and Conditions.

3. Offers and Promotions

3.1 Cumulative Nature

Unless otherwise indicated, offers and promotions are not cumulative.

3.2 Purchase Requirement

The benefits of Storage Pal offers and promotions must be linked to actual purchases, rather than actions or clicks.

3.3 Minimum Storage Period

The minimum storage period is one (1) month except where otherwise indicated. Payment is required in advance for all services. The minimum storage period does not prevent Customers from removing items at any time, but they must first pay for the minimum remaining storage period.

3.4 Minimum Quantity of Objects

The minimum quantity of objects does not prevent Customers from removing objects at any time, but they must first pay the minimum remaining storage period for any object removed before the minimum period ends.

3.5 Referral Sponsorship Eligibility

Only new Customers can be sponsored. Regular Customers will not be considered as sponsored. Sponsors cannot sponsor themselves.

3.6 Competitive Switching Offer Discount

Storage Pal offers a competitive price-matching discount for customers switching from traditional self-storage providers. This discount:

• Applies only to traditional by-the-unit storage operators in the Paris region
• Requires the Customer to provide a paid invoice showing current storage charges at their existing provider
• Requires a discount code issued by Storage Pal upon approval of the submitted invoice
• Matches or beats the competitor’s pricing for equivalent storage services

3.7 Right to Invalidate

The Customer declares that they accept that Storage Pal has the right to invalidate the benefits of any offer and promotion for a suspicious order.

3.8 Fraudulent Orders

Orders made by abusive or fraudulent means will be invalidated and Customers will no longer be able to benefit from advantages.

3.9 Suspension of Benefits for Non-Payment

In the event of unpaid invoices, all promotional codes, discounts, wallet credits, guarantee coverage, and other advantages will be suspended until full payment is received. Storage Pal reserves the right to permanently invalidate promotional benefits if payment defaults are repeated or prolonged.

3.10 Bulky Article Exclusions

Storage Pal reserves the right to determine that bulky orders may not be eligible for free collection offers. Storage Pal will assess order volume and article dimensions to determine eligibility. Customers with bulky orders may be required to pay standard transport rates even when free collection promotions are available. Storage Pal will notify the Customer if their order is ineligible for free collection and provide the applicable transport cost before confirming the reservation.

3.11 Free Group Collect Offers

Storage Pal may offer Free Group Collect promotions for approved Partners at approved locations, dates, and times (e.g., university residences, student housing, hotels, buildings). These offers:

• Require an approved promotional code entered at checkout on storagepal.fr
• Are valid only for the approved dates, times, and locations specified in the promotional materials
• Require Customers to book reservations online with the designated service type and time slot
• May be subject to eligibility restrictions based on order volume, article dimensions, or customer location
• Require Customers to be present and ready during the designated collection window
• Are subject to all standard Terms and Conditions including packaging, labeling, and prohibited items requirements
• May be invalidated for suspicious, fraudulent, or non-compliant orders

Storage Pal reserves the right to modify, suspend, or terminate Free Group Collect offers at any time without prior notice. Customers who fail to comply with offer requirements may be charged standard transport rates.

3A. Promotional and Referral Offer System

3A.1 Promotional Codes Overview

StoragePal operates a promotional code system that allows customers to obtain discounts on storage orders. Promotional codes may be:

• Specific promotional offers available to individual customers
• Referral codes that benefit both the referring customer and the new customer
• Personalized codes for customers switching from other storage providers

3A.2 Promotional Code Attributes

Each promotional code has the following characteristics:

• Code: Unique alphanumeric identifier entered during order placement
• Activation Date Limit: Last date on which the code can be used
• Discount Percentage: Percentage discount applied to monthly storage fees
• Duration: Number of months the discount remains active
• Referrer: If applicable, the customer who is offering the referral
• Return Percentage: For referral codes, percentage of referee’s discount returned to referrer as wallet credit
• Target Price: For competitive switching offers, the maximum price to be matched

3A.3 Referral Program Specifics

3A.3.1 Program Overview

StoragePal’s referral program allows existing customers to refer new customers, with both parties receiving benefits based on the actual storage order value.

3A.3.2 Eligibility to Refer

Referrer Requirements: To participate as a referrer, a customer must:

• Have an active StoragePal account
• Be in good standing (no outstanding payments or violations of Terms and Conditions)
• Not be the subject of ongoing dispute or claim procedures

Referee (New Customer) Requirements: To qualify as a referred customer, the individual must:

• Be a new customer who has never previously registered with StoragePal
• Not be an existing customer creating a duplicate account
• Use the referrer’s unique referral code during registration or first order
• Complete at least one paid storage order before the activation date limit

3A.3.3 How to Obtain and Share Referral Code

Obtaining Referral Code: Customers can obtain their unique referral code by:

1. Creating a free StoragePal account (no order necessary for code generation)
2. Accessing their customer account
3. Navigating to the “My Referral Credits” section in customer account
4. Copying their unique referral code

Sharing Referral Code: Referrers may share their referral code through any means, including but not limited to:

• Direct personal communication
• Email
• Social media
• Messaging applications

Prohibited Activities:

• Spamming or unsolicited mass distribution
• Misrepresenting the StoragePal service
• Creating fake accounts to self-refer
• Using automated bots or scripts to generate referrals
• Purchasing referral traffic or paying for referrals

3A.3.4 Referral Benefits

For the Referee (New Customer):

The new customer receives a lifetime discount of 15% applied to their monthly storage fees for the duration of their order.

Calculation Example:

• Monthly storage fee before discount: €100.00
• Referee discount (15%): €15.00
• Monthly storage fee with discount: €85.00
• This €85.00 rate continues for the entire duration the customer maintains the order

For the Referrer (Existing Customer):

The referring customer receives a one-time credit added to their StoragePal wallet equal to the euro amount of the referee’s first month storage discount.

Calculation Example:

• Referee’s monthly storage fee: €100.00
• Referee’s 15% discount: €15.00
• Referrer’s wallet credit: €15.00 (one-time)

More Examples:

Referee’s Monthly Storage	Referee’s 15% Discount	Referee Pays Monthly	Referrer Gets (One-Time)
€50.00	€7.50	€42.50	€7.50 credit
€100.00	€15.00	€85.00	€15.00 credit
€200.00	€30.00	€170.00	€30.00 credit
€500.00	€75.00	€425.00	€75.00 credit

3A.4 Referral Validation and Timing

3A.4.1 When Referral is Confirmed

A referral is considered valid and benefits are issued when:

1. The referee completes registration using the referral code
2. The referee completes their order before the activation date limit of the code
3. The referee’s first collection/transport is completed
4. The referee’s first storage payment is successfully processed
5. The order is confirmed as non-fraudulent and compliant with Terms and Conditions

3A.4.2 Benefit Issuance Timeline

• Referee discount: Applied automatically starting with first billable month
• Referee discount duration: Lifetime (continues as long as order remains active)
• Referrer credit: Issued within 5-10 business days after referee’s first storage payment is confirmed
• Referrer credit: Added to wallet and can be applied to current or future orders

3A.5 Virtual Wallet System

3A.5.1 Wallet Overview

Each customer account has an attached “virtual wallet” that stores credits in euros. Wallet credits can be:

• Earned through the referral program (as a referrer)
• Applied to storage fees on current or future orders

3A.5.2 Wallet Credit Accumulation

• Multiple referrals: Customers can refer unlimited people; each successful referral adds more credits
• Persistent credits: Wallet credits remain available even if the customer withdraws all articles from storage
• Account-based: Wallet is tied to the customer account, not to specific orders

Example:

• Customer refers Friend A who orders €100/month storage → Wallet credited €15
• Customer refers Friend B who orders €200/month storage → Wallet credited €30 more
• Total wallet balance: €45 available for use

3A.5.3 Wallet Credit Application Rules

When Credits Are Applied: Wallet credits are applied automatically to the storage portion of monthly invoices, subject to the following rules:

Maximum Discount Limitations: Total applicable credits and discounts are subject to conditions set by StoragePal to ensure fair use of promotional benefits.

Application Method:

1. Monthly invoice is calculated with storage fees
2. Volume discounts are applied (if any)
3. Active promotional code discounts are applied (see Section 3A.6)
4. If wallet has available funds, credits are applied to remaining storage amount
5. Wallet credits are applied subject to applicable conditions and discount limitations

What Wallet Credits Cover:

• ✅ Storage fees only
• ❌ NOT applied to: Collection/transport fees, return/delivery fees, transport fees, guarantee amounts, administrative fees, penalties, reconditioning charges, and any non-storage charges

Calculation Example:

• Monthly storage fee: €100.00
• Promotional discount (10%): €10.00
• Storage fee after discount: €90.00
• Wallet balance: €50.00
• Subject to StoragePal’s discount conditions, wallet credits may be limited
• In this example: Wallet credits applied: €30.00
• Remaining wallet balance: €20.00 (carried forward to next invoice)
• Final storage fee: €60.00 (€100 − €10 promotional − €30 wallet)

3A.5.4 Wallet Persistence and Expiration

• Wallet remains active as long as the customer account is active
• Credits expire after five (5) years from the date they were earned if not used
• Credits are forfeited if the customer account is closed or becomes permanently inactive
• Credits can be applied to new orders when customer returns to StoragePal
• Upon account closure, any remaining wallet balance is forfeited and cannot be refunded or transferred

3A.6 Promotional Discount Calculation Rules

3A.6.1 Order of Discount Application

When calculating monthly bills, StoragePal applies discounts in the following order:

Step 1: Volume Discounts
Volume-based discounts (if any) are applied first to the base storage fee.

Step 2: Identify Active Promotional Codes
The system scans all promotional codes attached to the customer’s order and marks those past their expiry date as “Inactive.”

Step 3: Cumulative vs. Non-Cumulative Codes

• If multiple codes have the “Cumulate” flag set to TRUE: Sum all cumulative discount percentages
• If multiple codes do NOT cumulate: Take only the largest single discount percentage
• If some codes cumulate and some don’t: Compare the sum of cumulative codes versus the largest non-cumulative code, and use whichever is greater

Step 4: Apply Discount Limitations
The calculated discount percentage is applied to the storage fee, subject to applicable conditions and limitations set by StoragePal.

Step 5: Apply Wallet Credits
Wallet credits are applied as described in Section 3A.5.3, respecting the Maximum Discount Percentage Allowed.

Step 6: Apply to Storage Only
Final discounted amount applies to storage fees only. Collection, return, guarantee, fees, and penalties are charged at full price.

3A.6.2 Examples of Discount Calculation

Example 1: Single Non-Cumulative Promotional Code

• Base storage: €100.00
• Promotional code: 20% off, 6 months duration
• Result: €80.00/month for 6 months, then €100.00/month

Example 2: Multiple Cumulative Codes

• Base storage: €100.00
• Code A: 10% off (Cumulate: YES)
• Code B: 5% off (Cumulate: YES)
• Total discount: 15%
• Result: €85.00/month (for duration of shortest code)

Example 3: Cumulative vs. Non-Cumulative

• Base storage: €100.00
• Code A: 10% off (Cumulate: YES)
• Code B: 5% off (Cumulate: YES)
• Code C: 18% off (Cumulate: NO)
• Sum of cumulative: 15%
• Largest non-cumulative: 18%
• System chooses: 18% (larger)
• Result: €82.00/month

Example 4: With Wallet Credits

• Base storage: €100.00
• Promotional discount: 20%
• Storage after promo: €80.00
• Wallet balance: €30.00
• Maximum Discount Allowed: 40%
• Current discount: 20%
• Additional wallet credit allowed: 20% more = €20.00
• Wallet credits applied: €20.00
• Remaining wallet: €10.00
• Final monthly bill: €60.00 (storage only)

3A.7 Competitive Switching Offers (Target Price Codes)

3A.7.1 Purpose

StoragePal offers personalized promotional codes to customers switching from traditional self-storage competitors. These codes are designed to match or beat the customer’s current storage price.

3A.7.2 How to Obtain a Target Price Code

Customers can request a competitive price match by:

1. Emailing a copy of their current self-storage invoice to [email protected]
2. StoragePal reviews the invoice and creates a personalized promotional code
3. The code is emailed to the customer with an activation date limit

3A.7.3 Target Price Code Operation

When a customer enters a Target Price code and completes their order:

Calculation Process:

1. Customer provides their current competitor storage invoice showing their monthly cost (this becomes the Target Price)
2. StoragePal calculates the customer’s monthly storage bill after volume discounts
3. StoragePal calculates the exact discount percentage needed to match the Target Price
4. The discount is applied to match the competitor’s price
5. Subject to StoragePal’s applicable conditions and limitations

Example:

• Customer’s current self-storage bill: €150/month (Target Price from competitor invoice)
• StoragePal order before any discounts: €200/month
• Volume discount: 5% → €190/month
• StoragePal calculates exact discount needed: (€190 − €150) / €190 = 21.05%
• Discount applied: 21.05%
• Final monthly bill: €150/month (exactly matches competitor’s Target Price)

3A.8 Limitations and Restrictions

3A.8.1 Referee Limitation

• Each new customer can benefit from a referral discount only once (on their first order)
• The referee cannot use multiple referral codes to create multiple first orders
• If the referee creates a second storage order later, no referral discount applies to the second order

3A.8.2 Referrer Unlimited

• Referrers can refer unlimited numbers of new customers
• Each successful referral generates a new wallet credit
• There is no cap on total referral earnings for referrers

3A.8.3 Non-Transferability

• Referral benefits are non-transferable between accounts
• Wallet credits cannot be redeemed for cash
• Referral discounts cannot be sold or traded

3A.8.4 Self-Referral Prohibition

Customers cannot refer themselves by creating multiple accounts. Detection of self-referral or fraudulent referral activity will result in:

• Immediate cancellation of all referral benefits
• Removal of all credits from wallet
• Potential suspension or termination of account
• Recovery of any fraudulently obtained discounts

3A.8.5 Code Expiration

• Promotional codes must be used before their Activation Date Limit
• Once a code is applied to an order, the discount duration begins
• Codes cannot be reactivated or extended after expiration

3A.9 Program Modification and Termination

3A.9.1 Right to Modify

StoragePal reserves the right to modify, suspend, or terminate any promotional offer or the referral program at any time with thirty (30) days notice to customers.

3A.9.2 Existing Benefits Protected

In the event of program modification or termination:

• Referee lifetime discounts already granted will continue to be honored for active orders
• Wallet credits already issued will remain usable until the account is closed
• Active promotional codes will continue through their duration
• No new referral codes will be generated after termination date

3A.9.3 Anti-Abuse Measures

StoragePal reserves the right to:

• Investigate suspected promotional code fraud or abuse
• Request verification of referral relationships
• Invalidate codes deemed suspicious or fraudulent
• Modify program rules to prevent abuse
• Set conditions and limitations on total applicable credits and discounts

3A.10 Discount Exclusions

Promotional discounts, referral discounts, and wallet credits are applied only to monthly storage fees. They do NOT apply to:

• Collection/transport fees
• Return/delivery fees
• Transport fees
• Guarantee amounts
• Administrative fees (visit fees, late fees, etc.)
• Penalties
• Reconditioning charges
• Any non-storage charges

3A.11 Tax Treatment

Promotional discounts and wallet credits represent commercial reductions on the storage service price. The discounted price is the price subject to VAT. Customers are responsible for understanding any tax implications of receiving these benefits in their jurisdiction.

4. User Accounts and Obligations

4.1 User Area

4.1.1 Registration

The User must register on the Storage Pal website. Storage Pal validates the registration and transmits to the User a username and password, which can be changed at any time. It is recommended to change passwords regularly for security purposes.

4.2 Personal Space

Registration automatically opens an account giving access to a Personal Space which allows management of the use of the Services.

4.3 User Responsibilities

The User acknowledges having read the characteristics and constraints, in particular technical, of all the Services on the website. The User is solely responsible for their use of the Services.

4.4 Data Backup

The User must take the necessary measures to save by their own means the information from their Personal Space which they deem necessary, of which no copy will be provided by Storage Pal.

4.5 Account Security

The User acknowledges and accepts their full responsibility for the acts of any third party having access to their account or using their access code, it being understood that these third parties will be deemed to be “the Customer”.

4.6 Account Management Service Authorization

Customers who elect to use Storage Pal’s Account Management Service expressly authorize their designated Storage Pal account manager to perform the following actions on their behalf without requiring individual authorization for each transaction:

• Reserving and scheduling collections, deliveries, returns, visits, and drop-offs
• Modifying or cancelling existing reservations within applicable notice periods
• Adding, removing, or updating articles in storage
• Accessing article information, photographs, and inventory details
• Making decisions regarding article packaging, reconditioning, and handling
• Approving transport arrangements and associated costs
• Managing billing, payment methods, and invoice-related matters
• Communicating with warehouse partners and transporters
• Responding to operational issues, compliance matters, and urgent situations

Customer Acknowledgment: By selecting Account Management Service, the Customer:

• Grants the account manager ongoing authority to act on their behalf for all storage-related operations
• Acknowledges that the account manager will make operational decisions in the Customer’s best interest
• Accepts responsibility for all actions taken by the account manager within the scope of these authorized activities
• Agrees to be bound by reservations, modifications, and commitments made by the account manager
• Authorizes charges for services arranged by the account manager in accordance with standard Storage Pal pricing

Revocation: The Customer may revoke this authorization at any time by written notice to Storage Pal, effective upon receipt. Revocation does not affect the validity of actions taken by the account manager prior to revocation.

Account Manager Obligations: The account manager will:

• Act in good faith and in the Customer’s reasonable interests
• Follow Customer preferences and instructions where provided
• Keep the Customer informed of significant decisions and expenditures
• Respond to Customer inquiries in a timely manner

This authorization does not relieve the Customer of their obligations under these Terms and Conditions, including payment obligations and compliance with storage requirements.

4.7 Internet Connection

The User is informed and accepts that the implementation of the Services requires that they be connected to the internet and that the quality of the Services depends directly on this connection, for which they are solely responsible.

4.8 Indemnification

The User guarantees Storage Pal against any complaints, claims, actions and/or any claims that Storage Pal may suffer as a result of the violation by any User of any of their obligations or guarantees under these General Conditions.

4.9 Damages

The User undertakes to indemnify Storage Pal for any damage it would suffer and to pay all costs, charges and/or convictions that it may have to bear as a result.

4.10 Prohibited Uses

It is strictly prohibited to use the Storage Pal website or Services for the following purposes:

4.10.1 Illegal Activities

The exercise of illegal, fraudulent activities or activities which infringe the rights or security of third parties, breaches of public order or violation of the laws and regulations in force, intrusion into computer systems or any activity likely to harm, control, interfere, or intercept all or part of a third party computer system, violate its integrity or security, and more generally any practice diverting the Services for purposes other than those for which they were designed.

4.11 Copying and Diversion

It is strictly forbidden for users to copy and/or divert for their own goals or those of third parties, technology or any other element on the website of Storage Pal.

4.12 System Integrity

The following are also strictly prohibited:

• (i) any behaviour likely to interrupt, suspend, slow down or prevent the continuity of the Services,
• (ii) any intrusion or attempted intrusion into Storage Pal systems,
• (iii) any diversion of system resources from the website,
• (iv) all actions likely to impose a disproportionate burden on the infrastructure,
• (v) all breaches of security and authentication measures,
• (vi) all acts likely to infringe rights and financial, commercial or moral interests of Storage Pal or the users of its website, and more generally
• (vii) any breach of these General Conditions.

4.13 Monetization Prohibition

It is strictly forbidden to monetise, sell or grant all or part of the access to the website or the Services, as well as to the information which is hosted and/or shared there.

4.14 Penalties for Breaches

4.14.1 Enforcement Actions

In the event of a breach of any of the provisions of these General Conditions or more generally, of violation of the laws and regulations in force by a User, Storage Pal reserves the right to take any appropriate measure and in particular to:

• Suspend, delete or prevent access to the Services of the User, author of the breach or offense, or having participated in it,
• Delete any content posted on the website,
• Publish on the website any information message that Storage Pal deems useful,
• Notify any relevant authority,
• Initiate any legal action.

4.15 Termination for Material Breach

In the event of any User failing to fulfil an essential obligation arising from these General Conditions, Storage Pal reserves the right to terminate its access to all or part of the website, fifteen (15) days after receipt by the User of a formal notice remained ineffective, sent by email or written correspondence, stating the intention to apply this clause, without prejudice to any damages which may be claimed from the User. It automatically leads to the deletion of the User Account, without prejudice to any other consequences that may arise from the application of these General Conditions.

4.16 Maintenance and Accessibility

Storage Pal agrees to carry out regular checks to verify the functioning and accessibility of the website. As such, Storage Pal reserves the right to temporarily suspend access to the website for maintenance reasons. Likewise, Storage Pal cannot be held responsible for temporary difficulties or impossibilities of access to the website which arise from circumstances external to it, force majeure, or which are due to disturbances in telecommunications networks.

4.17 Service Limitations

Storage Pal does not guarantee the User:

• (i) that the Services, subject to constant research to improve performance and progress in particular, will be completely free from errors, defects or defects,
• (ii) that the Services, being standard and in no way offered to the sole intention of a given User according to their own personal constraints, will specifically meet their needs and expectations.

4.18 Liability Limitation

In any event, the liability likely to be incurred by Storage Pal under these terms is expressly limited to only proven direct damage suffered by the User.

4.19 Surveillance and Recording Acceptance

The Customer acknowledges and accepts that:

• Warehouse facilities are equipped with video surveillance cameras for security and operational purposes
• Telephone communications with Storage Pal customer service are recorded for quality assurance, training, and dispute resolution purposes
• Video recordings and telephone recordings may be retained and used as evidence in case of disputes or claims
• By using Storage Pal services, the Customer consents to such surveillance and recording in accordance with applicable privacy laws

5. Intellectual Property

5.1 Protected Elements

Systems, software, structures, infrastructure, databases and content of any kind (text, images, video, music, logos, trademarks, database, etc.) operated by Storage Pal within the website and the website itself, are protected by all intellectual property rights or rights of database producers in force.

All disassembly, decompilation, decryption, extraction, reuse, copies and more generally, all acts of reproduction, representation, dissemination and use of any of these elements, in whole or in part, without the authorisation of Storage Pal are strictly prohibited and may be subject to legal proceedings.

6. Reservation

6.1 Booking Method

The Customer must reserve the services offered by Storage Pal on the Storage Pal website at www.storagepal.fr.

6.2 Customer Obligations

The Customer undertakes to be present at the places, dates and times reserved for Transport or for Storage, and to provide all information and means useful for this purpose to Transporters and Warehouse Owners.

6.3 Service Flexibility

The Customer can book Storage with or without Transport. Transport services are only available in conjunction with storage services.

6.4 Object Listing and Adjustments

The reservation must include a list of the Objects to be stored. While Storage Pal reserves the right to refuse Objects not included in the reservation, Storage Pal routinely accepts additional articles or articles different in type, size, or conditioning from those originally reserved. In such cases:

• The Customer is bound to pay for all additional stored articles
• Storage Pal will adjust the order to reflect the actual articles stored
• Price differences (increases or decreases) will be charged or refunded to the Customer’s registered payment method
• Additional fees may apply for reconditioning if articles arrive improperly packaged or labeled (see Section 8.3 and Administrative Fees Schedule)
• Transport fees may be adjusted if the actual volume or weight differs significantly from the reservation (see Section 7.10)

6.4A Storage Price Estimates and Adjustments

All storage price quotes are estimates based on the information provided by the Customer during reservation. Final pricing is determined by:

• The actual number, type, size, weight, and condition of articles delivered
• Any necessary reconditioning or special handling
• Compliance with packaging and labeling requirements

Storage Pal will notify the Customer of any price adjustments and process charges or refunds accordingly. Customers accept that estimates may differ from final charges based on actual articles received.

6.5 Modification or Cancellation of Reservation

6.5.1 Free Cancellation Period

The Customer can modify or cancel a reservation free of charge before the deadline specified below. Different deadlines apply based on service type:

SP Transport Services (FCO, CO, RE):

• Deadline: 1pm on the working day before scheduled collection date
• Example: For Tuesday collection, deadline is 1pm Monday (if Monday is a working day)

Self Transport – Pickup (PU):

• Deadline: 2 hours before scheduled pickup time
• Example: For 2pm pickup, deadline is 12pm same day

Drop-offs (DO):

• 72 hours if drop-off warehouse differs from original reservation warehouse
• 24 hours if drop-off at originally designated warehouse
• Warehouse requires advance notice to coordinate staff for article reception

Visits (VI):

• 72 hours if articles transferred to another warehouse
• 24 hours if articles remain at original warehouse

Return Transport:

• Deadline: 72 hours before scheduled return date

6.5.2 Written Confirmation

Any modification or cancellation must be confirmed by Storage Pal to the Customer in writing (email, written correspondence, or via the Storage Pal website). Storage Pal routinely records telephone conversations through an automated system, and such recordings may serve as confirmation of modifications or cancellations.

6.5.3 Late Reservation Modification or Cancellation

If the Customer modifies or cancels the reservation after the applicable deadline, they are liable to Storage Pal for modification or cancellation compensation as specified in the Administrative Fees Schedule.

Late Visit Cancellations: For visit reservations cancelled after the deadline, if Storage Pal warehouse staff have already retrieved the articles from the storage zone in preparation for the visit, the Customer will be charged the late cancellation fee (€30) plus an article pull fee (€3 per article) to cover the warehouse work performed. This fee applies because warehouse operations to locate, pull, and stage articles for visits create the same operational costs whether or not the visit ultimately occurs.

6.5.4 Late Shows and No-Shows

SP Transport Services (FCO, CO, RE):

• Customer must be present and ready within 30 minutes of transporter arrival within the 3-hour reservation window
• Failure to be present/ready = Late show/no-show fee (full transport cost)

Self Transport Services (DO, VI, PU):

• Customer must be present and ready within 60 minutes of scheduled reservation time
• Failure to be present/ready = Late show/no-show fee (€30)

6.5.5 Storage Pal Modification or Cancellation

If Storage Pal cancels the reservation, Storage Pal undertakes to make its best efforts to present the Customer with a new storage location or a new Transport date within a reasonable timeframe.

6.6 Rush Transport Orders

Rush transport orders (collection or delivery requested with less than the standard advance notice period) are subject to a rush transport fee of €50.00 as specified in the Administrative Fees Schedule. This fee is charged in addition to the standard website transport price estimate and is billed separately. Storage Pal reserves the right to adjust the total transport cost to reflect actual costs incurred due to the expedited nature of the service. The Customer will be notified of the total cost before service confirmation.

7. Transportation

7.1 Third-Party Service

Storage Pal offers a Service of Transport by third party carriers under a contract of Services Prestation.

7.2 Carrier Qualifications

Storage Pal puts its Customers in contact with third-party carriers with professional capacity, natural or legal persons, exercising the profession of provider of public road transport of goods, in accordance with the regulations applicable to this profession, which they recognise and guarantee to Storage Pal.

Customer’s Right to Choose Transporter: The Customer is free to choose and contract directly with their own transporter instead of using Storage Pal’s proposed transport partners. In such cases, the Customer assumes full responsibility for transport arrangements and any associated risks. Storage Pal acts only as an intermediary introducing transport partners and is not a commissionnaire de transport.

7.3 Legal Relationship

7.3.1 The present Agreement shall in no circumstances be analysed or assimilated into a Transport order by Storage Pal for the Customer. Storage Pal has no bond or status as Transport Commissioner, and no duties as agent.

7.3.2 The Customer expressly instructs Storage Pal to issue, in its name and on the account of the Carrier, an invoice corresponding to the price of the Transport.

7.3.3 The Customer expressly acknowledges and accepts that the conditions of compensation for loss and damage to Objects are determined exclusively between the Customer and the Carrier and the Warehouse Agent. Storage Pal cannot be held responsible in this area. For information on Storage Pal’s optional guarantee coverage, please refer to https://storagepal.fr/guarantee/.

7.4 Transport Service Scope

The transport includes the loading of the Objects at the loading address indicated by the Customer, their transport and their unloading at the unloading address indicated by the Customer.

7.5 Price Estimates and Adjustments

The Customer accepts that all indications relating to the price of transport of their Goods are estimated. Any difference between the actual transport price and that indicated in the Contract will give the right to a price adjustment by Storage Pal, which will be communicated to the Customer.

7.6 Access Information Requirements

The Customer shall indicate all necessary information and constraints on access between objects and the street for the realisation of Transport including:

• Floor level
• Presence of lift/elevator
• Access conditions (access codes, staircase number, passage, corridor or narrow staircase, small steps, etc.)
• If an Object requires specific care during the completion of the Transport due to its value, fragility or any other characteristic

7.7 Access Guarantee

The Customer must ensure free access to the Objects for the Carrier to collect or return the objects without obstruction. Any difficulty arising from blocked access will be invoiced at the rate specified in the Administrative Fees Schedule.

8. Packaging

8.1 Customer Responsibility

The Customer must pack, affix each article with Storage Pal labels, including dismantled articles, and prepare the Objects under the security conditions necessary for their transport and storage, according to their characteristics.

Labeling Requirement: The Customer is solely responsible for properly affixing Storage Pal labels to each article. Articles arriving without labels or with incorrect labels will be subject to a labeling fee as specified in the Administrative Fees Schedule.

Label Placement Requirement: Storage Pal generates labels for the Customer’s order. The Customer must download, print, and apply each label in the upper right-hand corner of the longest side of each article. Labels applied in the following locations will be subject to a labeling fee (removal and reapplication to correct position) as specified in the Administrative Fees Schedule:

• Top or bottom of article
• Either end (shorter sides) of article
• Any location other than the upper right-hand corner of the longest side

Labels with incorrect information (wrong order number, wrong customer name, wrong article type, illegible) will be subject to a relabeling fee (removal and replacement with new label) as specified in the Administrative Fees Schedule. The upper right-hand corner of the longest side ensures labels remain visible when articles are stacked, handled, and stored.

Alternative Labeling (No Printer Available): If the Customer does not have access to a printer to print Storage Pal labels, the Customer is responsible for clearly labeling each article with the following information written directly on the article or on an attached tag:

• First and last name
• Telephone number
• Order reference number

Articles arriving without any form of identification will be subject to an unidentified article charge as specified in the Administrative Fees Schedule.

Furniture Drawers: All furniture drawers must be completely empty. Furniture arriving with contents in drawers will be subject to a reconditioning fee per drawer as specified in the Administrative Fees Schedule.

Loose Objects: All loose objects must be packaged in closed containers (boxes, sacks, bins, etc.). Loose objects arriving without proper containment will be subject to a reconditioning fee as specified in the Administrative Fees Schedule.

Hardware from Dismantled Furniture: The Customer is responsible for packaging screws, legs, and other hardware from dismantled furniture and other articles into a closed container clearly marked with their first and last name, telephone number, and order reference number. Storage Pal recommends storing hardware in a separate container from the main article pieces to facilitate reassembly.

Dismantled Articles Fee: Dismantled articles with more than 3 individual pieces will be charged a monthly storage fee equal to 50% of the storage fee of the assembled article for each additional piece beyond the third piece. For example, if an article has 5 pieces total, the Customer will be charged the base storage fee plus 50% of that fee for each of the 2 additional pieces (pieces 4 and 5). Storage Pal alone determines the number of pieces.

Reconditioning Responsibility: The Customer is responsible for all damage resulting from inadequate packaging, conditioning, or wrapping of their articles. The Customer expressly accepts that unsealed articles including but not limited to open sacks, unsealed cartons, and improperly closed containers will be subject to a reconditioning fee as specified in the Administrative Fees Schedule.

Limitation of Liability for Reconditioning: Storage Pal is not responsible for any damage to articles that occurs during the reconditioning process. Articles requiring reconditioning are by definition improperly prepared for transport and storage, and the Customer assumes all risk of damage during necessary reconditioning work.

8.2 Maximum Specifications

The maximum weight and dimensions of the Objects are listed in the Fee Table on the website.

9. Refusal of Objects

Storage Pal reserves the right to refuse inadequately packaged, conditioned, wrapped, or labeled articles.

9.1 Right of Refusal

The Customer accepts that the Carrier or the Warehouse Manager reserves the right not to accept the Objects, without the Customer being able to claim any compensation, in the following circumstances:

In all cases where articles are refused, and the collection was offered at no charge (free collection promotion), the Customer expressly accepts to be billed for the actual transport costs incurred.

9.1.1 Inaccurate Information

In the event of inaccurate information on the characteristics of the Objects, in particular the nature, weight, dimensions and total number of Objects.

9.1.2 Safety Risk

If the conditions of Transport or Storage entail too great a risk for the safety and condition of the Objects.

9.1.3 Non-Conforming Objects

If it turns out that the Objects presented for Transport or Storage do not comply with the Customer’s reservation, the Transporter or the Warehouse Manager notifies Storage Pal, and offers, if necessary, a new price. If the Customer does not accept this new price, the Transport or storage is cancelled, without the Customer being able to claim any compensation and the Customer being liable to the Carrier or the Warehouse Agent for compensation for cancellation as specified in the Administrative Fees Schedule. In the case of non-conforming objects where collection was offered at no charge, the Customer expressly accepts to be billed the transport cost.

10. Provision of Objects

10.1 Ready for Collection

10.1.1 Customer Availability Requirements

The Customer or their authorized delegate must:

• Be present and ready at the collection address during the scheduled appointment
• Be reachable by telephone during the 3-hour reservation window around the scheduled time
• Have all articles accessible, properly packaged, and ready for immediate collection
• Provide safe and clear access for the transporter and collection vehicle

10.1.2 Billing for Collection Issues

The Customer expressly accepts to be billed for wasted transport costs if:

• The Customer or their delegate is not present or reachable during the reservation window
• Articles are not ready for collection (not packaged, not accessible, etc.)
• Access to the collection location is blocked or unavailable
• The Customer cancels or reschedules with insufficient notice (see Section 6.5)

Such charges will be specified in the Administrative Fees Schedule.

11. Storage

11.1 Nature of Service

Storage Pal offers a storage service for goods in Warehouses that provide storage and handling services. Storage Pal contracts with third-party warehouse operators who own, rent or manage the warehouse.

11.2 Not a Deposit Contract

The present Agreement may in no circumstances be analysed or assimilated into a deposit contract. Storage Pal has no custodial bond nor duties of custody, conservation or maintenance, or monitoring and therefore restitution of the goods stored.

11.3 Customer Responsibility

The Customer acknowledges that their goods are stored under their responsibility, at their risk and peril and at their sole expense, being also specified that the Customer remains sole guardian of such property within the meaning of Article 1384 of the Civil Code.

11.4 Not a Lease Contract

The contract cannot be equated with a contract of hire because of the services provided by Storage Pal and its subcontractors including the control of access, remote monitoring, handling services, and receipt of goods.

11.5 Eviction Procedure Inapplicable

The eviction procedure provided for by Law No. 91-650 of July 9, 1991 and by Decree No. 52-755 of July 31, 1992 cannot be applied as these are not residential premises.

11.6 Execution Measures

The measures of execution must be carried out on the basis of the contractual provisions of the said Contract and of the provisions relating to the seizure and sale of movable objects (articles 50 to 55, article 14 paragraph 4 of the Law of July 9, 1991 and article 40 of the Decree of July 31, 1992).

11.7 Commercial Lease Provisions Inapplicable

The conditions of this Contract exclude the application of articles L145.1 of the Commercial Code and following on commercial leases.

12. Occupation and Use

12.1 Purpose of Storage

Storage Pal grants the Customer the right to store in accordance with the contractual conditions, for the sole purpose of storing authorised Goods. The Customer cannot store for other purposes.

12.2 No Property Rights Created

The Customer expressly acknowledges and accepts that nothing in the Contract can be interpreted as creating any property right or other right in the storage place. Storage Pal cannot under any circumstances be qualified as a depositary or custodian of both the place and the Goods.

12.3 Ownership Warranty

For the confirmation of an order, the Customer warrants that it is the only holder of Property or other title on the Goods and accepts any responsibility for these Goods. The Customer guarantees and undertakes to indemnify Storage Pal from any claim, all costs, and from any action or recourse by third parties, as a result of these Goods, including any dispute concerning the ownership or possession of these Goods.

12.4 Proper Use

The Customer will take care to use the storage place in accordance with the authorised use and the Contract.

12.5 Abandonment Prohibition

The Customer may abandon Property subject to payment of an abandonment fee as specified in the Administrative Fees Schedule.

12.6 Designated Location

The deposit of the Goods by the Customer must be at the place designated by the Warehouse Manager. Failure to comply with this rule will result in a fine which will be invoiced on the Customer’s account as specified in the Administrative Fees Schedule.

12.7 Acceptance of Storage Location

The Customer confirms that they accept the storage location and that this location complies with the regulatory and contractual use that they envisage. The Customer expressly accepts the level and the measures of security and safety. Storage Pal will not be held liable for any warranty or liability with regard to occupancy and regulatory and contractual use, as well as expectations in matters of security and safety.

12.8 Size Estimates

The Customer accepts that all indications relating to the size, volume or surface of the storage offered by Storage Pal for its Goods are estimated. Any difference between the actual size of storage and the estimated volume or surface gives Storage Pal the right to adjust the price accordingly.

12.9 Regulatory Compliance

The Customer undertakes to comply with these contractual provisions, as well as with all local and national laws and regulations, and other instructions from the administrative authorities, as well as with the rules laid down by the insurers where applicable.

12.10 Environmental Responsibility

The Customer is required to use the storage location so as not to cause or risk causing any damage to the environment or any other disturbance to other users (for example noise, dust, odour, leaks), and is required to take the necessary measures to avoid such environmental damage or nuisance.

12.11 Unauthorised Uses

The Customer is not authorised:

• 12.11.1 To use the storage space as a workplace, office or other commercial or operational premises
• 12.11.2 To establish the social headquarters or institution in the place of storage
• 12.11.3 To use the storage space for the purpose of activities illegal, criminal, immoral or involving tax fraud

13. Prohibited Items

13.1 Strictly Prohibited Goods

The Customer is strictly prohibited from storing the following goods (this list is not exhaustive):

• 13.1.1 Jewellery, furs, art objects, coin collections or irreplaceable objects, objects with an emotional value or special value
• 13.1.2 Gold, silver or other precious metals, liquid securities, stocks or shares
• 13.1.3 Any object emitting smoke or odour
• 13.1.4 Birds, fish, animals or any other dead or alive animals
• 13.1.5 Waste (including waste and animal substances, toxic and/or dangerous), liquids (all liquids prohibited without exception), food and other perishable commodities (subject to rot) unless they are properly packed in order to be protected and not to attract pests and to prevent damage or other form of nuisance
• 13.1.6 Firearms, explosives, weapons and ammunition
• 13.1.7 Any illegal substance such as drugs, illegal or illegally obtained objects such as stolen or contraband goods
• 13.1.8 Chemical, radioactive, or biological products or materials
• 13.1.9 Asbestos and/or treated asbestos
• 13.1.10 (Artificial) fertilisers
• 13.1.11 Gas cylinders or any other compressed gas and/or batteries
• 13.1.12 Fireworks
• 13.1.13 Combustible or flammable products and liquids including diesel and gasoline

13.1.14 Dangerous Substances

All other toxic, flammable or dangerous substances or preparations, and classified or defined as such by the laws and regulations in force, such as:

• Explosive Substances: Substances and preparations explosive like all aerosol bombs including deodorant, hair spray, car paint, varnish and windshield defroster; vaporisers and gases (liquids) such as LPG, hydrogen, acetylene, propane and butane
• Oxidising Substances: Oxidising substances and preparations such as hydrogen and other peroxides, chlorates, saltpetre and strong perchloric acids
• Flammable Substances: Substances and preparations (highly) flammable such as petroleum, benzene, alcohol burn or methyl alcohol, turpentine, white spirit, acetone, paint, windshield defroster, deodorant, adhesive neoprene
• Toxic Substances: (Highly) toxic substances and preparations such as methyl alcohol, stain removers, pesticides
• Harmful Substances: Harmful substances and preparations such as cleaning preparations, paint thinners, wood preservatives, paint stain removers
• Caustic Substances: Substances and caustic preparations such as unblocking pipes, descaling products, caustic soda, strong acids, caustic products such as oven and toilet cleaners
• Irritant Substances
• Sensitising Substances
• Carcinogenic Substances
• Mutagenic Substances
• Toxic Reproductive Substances
• Environmentally Hazardous Substances: such as CFCs, PCBs and PCTs; pesticides and heavy metals such as mercury in thermometers, cadmium and zinc from batteries, lead and copper
• Pesticides and herbicides

13.1.15 Hazard Symbols

The most toxic, flammable or dangerous substances can be recognised because they are identified by hazard symbols including:

• Explosive / risk of explosion
• Oxidant – promotes the ignition of another toxic product, dangerous product that can be fatal
• Xn / Xi Harmful / irritant, harmful or irritant (including genetically harmful substances)
• Caustic / corrosive, affects the skin or materials. Dangerous for the environment
• Flammable, flammable product

13.2 Consequences of Non-Compliance

In the event of non-compliance by the Customer, the Customer must compensate Storage Pal for any damage that may result therefrom, and the Customer will be liable to criminal prosecution. Storage Pal may proceed to any control or verification of goods and their compliance with the present contractual conditions.

Customer Liability for Leakage: The Customer is fully responsible for any damage caused by leakage from articles stored, including but not limited to damage to warehouse facilities, damage to other customers’ articles, and cleanup costs. The Customer must ensure all articles are properly sealed and will not leak during storage.

13.3 Right of Inspection

In the event the Customer is suspected of using the storage place in violation of the Agreement, Storage Pal reserves the right to notify the competent authorities, and permit their access to the Property for verification purposes, at Customer’s sole expense. Storage Pal may then, without being obliged to do so, notify the Customer.

Inspection Fee: Storage Pal may charge an Inspection Fee as specified in the Administrative Fees Schedule when required to physically inspect articles due to: unlabeled or unidentified articles, suspected leakage, odors, insects, safety concerns, or customer requests for content verification. The Customer assumes all liability for any damage during inspections.

14. Duration of Contract

14.1 Initial Period and Renewal

Unless otherwise stipulated in specific conditions, the contract is concluded for a minimum initial storage period of one (1) month. After this initial period, the contract will be renewed automatically, at the terms in vigour at the renewal date, and storage will continue for another period of one (1) month. The Contract may be terminated at any time by either party upon notice in writing as specified in Section 23.

15. Billing and Late Payment

15.1 Monthly Billing

All storage costs and fees will be billed monthly. All prices displayed are inclusive of VAT (TTC) as specified in Section 2.2.

15.2 Price Reviews

Storage Pal reserves the right to periodically review the amount of the fees and other costs. While Storage Pal retains maximum flexibility within French law, any price modifications will be communicated in accordance with Section 28.3.

15.3 Advance Payment

The Customer undertakes to pay the monthly fee and other costs in advance as soon as the period to which it corresponds has started.

15.4 Modification and Cancellation Costs

The Customer acknowledges and expressly accepts that in the event of modification or cancellation by their fact of the Contract before the scheduled expiry of the Services concerned, they will be liable for modification or cancellation costs as specified in the Administrative Fees Schedule available at https://storagepal.fr/administrative-fees/.

15.5 Electronic Billing

Storage Pal has the option to proceed to the billing of monthly fees either on paper or in digital format. In addition, and for all practical purposes, the Customer accepts email form as a sufficient and adequate method of communication between them and Storage Pal.

15.6 Access Restriction for Non-Payment

In the absence of payment of the entire bill when due, Storage Pal may refuse the Customer access to its Goods, until full payment of the balance due. Storage Pal may also charge an administrative fee for reminders as specified in the Administrative Fees Schedule.

15.7 Additional Rights After 30 Days Default

In the absence of payment of the fee due thirty (30) days after its due date, Storage Pal will have the following additional rights:

15.7.1

To move the Goods from the storage place to any other alternative location that Storage Pal may decide, without incurring liability due to the losses that may result from this movement

15.7.2

To invoice the Customer for all of the costs incurred by moving the Goods from the storage location, the costs of storing these goods at any other location and all costs incurred as a result of new movements of the Goods if necessary

15.7.3

To return the Goods to the Customer and to invoice the full cost of the return of the Goods to the Customer

15.7.4

To terminate the Contract and to invoice at the same time a monthly occupancy compensation for an amount equal to the monthly storage fee

15.7.5

To consider the goods left in the storage place as abandoned goods and as such dispose of them freely

15.7.6 Sale Proceeds Application

The proceeds of any sale made may be retained by Storage Pal and applied to the payment of all expenses incurred by Storage Pal in the exercise of rights arising from this Contract, and any amount due to Storage Pal under the Contract. The possible balance will be refunded to the Customer (or to the Curator in the context of a Customer bankruptcy); if the Customer cannot be located, the proceeds will be retained by Storage Pal on behalf of the Customer. The present clause does not prevent a full recovery of proceeds available by Storage Pal for payment of storage charges and any other amount due to Storage Pal should Storage Pal choose or not to exercise any or all of the rights mentioned above.

15.7.7 Payment Guarantee

The Customer expressly accepts that the Stored Goods may constitute a payment guarantee for Storage Pal of the fees, costs and other sums due to Storage Pal, and for which reason access to the Goods may be refused to the Customer until full payment of the sums due. Customer agrees this warranty may result in loss of ownership of the Goods left in the storage location.

15.8 Late Payment Interest and Penalties

15.8.1 Late Payment Interest Rate

In accordance with French law (Article L.441-10 of the Commercial Code), in the event of late payment beyond the due date specified on the invoice, the Customer will be liable for late payment interest calculated at a fixed rate of twelve percent (12%) per annum. This rate remains constant, requiring no periodic adjustments.

15.8.2 Automatic Application

Late payment interest is applied automatically to all overdue invoices and will appear on subsequent invoices or statements. The Customer will be notified of accrued late payment interest charges.

15.8.3 Recovery Costs

In addition to late payment interest, the Customer will be liable for:

• Fixed recovery compensation: €40.00 (as specified in Administrative Fees Schedule) for collection costs, payable automatically without prior notice
• Actual recovery costs if they exceed the fixed compensation amount, upon presentation of supporting documents
• Legal fees and court costs if legal proceedings are initiated
• Other administrative fees including but not limited to abandonment fees, reconditioning fees, and additional collection costs as specified in the Administrative Fees Schedule

16. Security Measures

16.1 Access to Storage Location

16.1.1 Access Requirements

Customers can deposit or retrieve their Goods at the storage location at the location designated by the warehouse manager. Such access must be reserved online with Storage Pal each time the Customer wishes to access the storage location.

Move-Out Reservation Requirement: Customers must reserve any removal of articles (move-out, pickup, return, delivery) through their Storage Pal account before removing articles from storage. Failure to properly reserve a move-out before removing articles will result in an Order Regularisation Fee as specified in the Administrative Fees Schedule. This requirement applies even during scheduled visits.

16.1.2 Object Identification

The access reservation is conditional on the identification of each object to be deposited, retrieved or visited.

16.1.3 Third Party Access

If the Customer wishes to give access to the storage location to a third party, the Customer must obtain the written agreement of Storage Pal. The Customer is responsible for third parties/vehicles that present themselves on their behalf when accessing the storage location.

16.1.4 Restricted Access Areas

Storage Pal does not allow Customers to access the storage area of the storage location. The Customer is only authorised to access the reception area indicated by the Warehouse Manager.

16.1.5 Opening Hours

Unless otherwise provided, the Customer can access the storage location during the opening hours and days of the storage location. Current storage location access hours are shown in the online reservation calendar and are subject to change. Access outside of these hours is not allowed.

Note: Not all storage locations are open for customer visits or accessible to non-professional transporters. Customers should contact Storage Pal for specific location details and availability before making arrangements.

16.1.6 Extended Access Fee

When Storage Pal and Customer agree that the goods in storage must be accessible outside opening hours, the Customer expressly accepts that Storage Pal will charge a fee for this service to be agreed by both parties in writing.

16.1.7 Access Limitations

Storage Pal is not responsible for temporary technical malfunctions, snow, obstruction, or other circumstances preventing the entry and exit of the storage place.

16.1.8 Safety Compliance

The Customer must comply with all safety instructions at the storage site, including the speed limit for motor vehicles and the instructions of the warehouse manager.

16.1.9 Weight Limits

The Customer will take care not to store Goods for a weight greater than the authorised weight. The Customer is required to inquire with the personnel of the storage location of the weight limit and to comply with it.

16.1.10 Proper Arrangement

The Goods must be correctly arranged in the place and on the support indicated by the Warehouse Manager.

16.1.11 No Liability for Injury or Damage

Storage Pal cannot be held responsible for any injury or damage caused by the Goods or to the Goods during Customer access.

16.1.12 Right to Refuse Non-Compliant Goods

Neither Storage Pal nor the Warehouse Manager has an obligation to receive Goods for a Customer if they believe that the Objects do not comply with these general conditions.

17. Storage Location and Availability

17.1 Location Acceptance

By the date of Deposit or Collection, the storage location offered by Storage Pal is accepted by the Customer.

17.2 Right to Relocate

Storage Pal may at any time, at no additional cost to the Customer, move the Objects to a different storage location, without prior consent of the Customer.

17.3 Unavailability

If the storage location is not available on the day scheduled for Deposit or Collection, Storage Pal will either:

• 17.3.1 Provide the Customer with another storage location suitable for the Customer’s Goods, or
• 17.3.2 Terminate the Agreement.

17.4 Customer Rights on Unavailability

The Customer will also have the possibility to terminate the contract, against payment of fees and charges owed. Storage Pal is not responsible for any damages that may result from the delay in availability.

17.5 No Exclusive Rights

The Customer shall in no way be entitled to any exclusivity, or any right of property or occupation of the storage place.

17.6 Relocation Request

Storage Pal may at any time ask the Customer to move to or retrieve its Goods from another storage place than where the goods were originally deposited or collected.

18. Prohibition of Subletting and Assignment

18.1 No Subletting

The Customer may not sublet or share the storage space in whole or in part.

18.2 Personal Contract

The Contract is concluded personally and the Customer may not assign it to a third party without having obtained the prior written consent of Storage Pal. The right to occupy the storage space is reserved exclusively for the Customer.

18.3 Storage Pal Assignment Rights

Storage Pal has the right to transfer its rights and obligations under an agreement to any other company within the Storage Pal Group without the prior consent of the Customer.

19. Liability and Exclusion

19.1 Customer Risk

The storage of Goods in the storage location is and remains in all circumstances at the sole risk of the Customer. Under no circumstances can Storage Pal be held responsible for damage caused to the Goods, property, or financial or operating losses of the Customer.

19.2 No Surveillance Warranty

Storage Pal makes no warranty to the Customer as to the surveillance of the storage location or regarding the security of the storage location. For information on optional guarantee coverage, please refer to https://storagepal.fr/guarantee/.

19.3 No Verification Obligation

Storage Pal will not take any steps to verify the Goods, to check that the Goods are suitable for storage in the storage location, or to ensure that the Goods comply with current regulations and contractual conditions. Storage Pal cannot be held responsible for loss and damage suffered by the Customer due to improper, dangerous or illegal storage.

19.4 Authority Access

Storage Pal will authorise, without necessarily notifying the Customer, or verifying the regularity of the control, access and control of the storage place in the event of a request from the Police, Firemen, Gendarmerie, Customs, on presentation of a decision of justice or any other administrative authority. Storage Pal cannot be held responsible for the consequences of such control, in particular in the event of damage to the Goods and/or to the place of storage and other installations. The Customer remains responsible to Storage Pal for any damage that Storage Pal may suffer because of these checks and inspections.

19.5 Customer Indemnification

The Customer must indemnify and guarantee Storage Pal for all costs, claims, responsibilities, damages and other costs that Storage Pal would bear or incur as a result of the use and occupation of the storage place by the Customer. The Customer will also guarantee without limitation Storage Pal from any claim or action by third parties or any authority due to its occupancy of the storage place.

19.6 Indirect Loss Exclusion

Storage Pal will not be liable for any indirect loss or damage such as: failure of negotiation, business interruption, loss of opportunity or reputation, or damage resulting from activities carried out by other Customers or the obstacle by third parties to the proper use of the storage location.

20. Insurance Obligation

20.1 Rationale for Limitations

The Customer agrees and accepts that, taking into account:

• 20.1.1 The guarantee by Storage Pal of the value of goods up to the level chosen by the Customer (see https://storagepal.fr/guarantee/),
• 20.1.2 The fact that Storage Pal does not have to check the use the Customer makes of the storage,
• 20.1.3 The fact that Storage Pal does not have the means to assess the risks of the Customer,
• 20.1.4 The fact that significant difference may exist between the fees and charges paid by the Customer and damage it may suffer, that the exclusions and liability limitations provided above are fair and reasonable.

20.2 Insurance Requirement

The Customer will be required to take out and maintain, throughout the duration of the Contract, with an insurance company known to be solvent, an insurance policy guaranteeing the Goods against all insurable risks. A defect, damage or loss of the Goods however caused (including in cases of great negligence by Storage Pal), would be at the Customer’s sole risk and expense.

20.3 Waiver of Recourse

The policy should contain a waiver of any recourse against Storage Pal, its insurers and co-contractors. The Customer must also, at the conclusion of the Contract, provide an insurance certificate justifying this obligation.

20.4 Invalidity Without Insurance

In the absence of being able to justify such insurance, and as long as such a certificate is not communicated, the Customer accepts that the guarantee by Storage Pal is invalid.

20.5 Customer Guarantee Against Recourse

The Customer undertakes to guarantee Storage Pal, its insurers and co-contractors, against any recourse brought by the insurers of the Customer against Storage Pal.

21. Maintenance and Repair

21.1 Right to Perform Works

The Warehouse Partner may at any time carry out maintenance, repair, enlargement and renovation works on or in the storage place, including the installation of additional equipment.

21.2 No Breach

The work of repair and maintenance carried out in the storage place cannot constitute a breach by Storage Pal of its contractual obligations, even if such work were to temporarily limit access. The Customer must suffer without compensation of any kind whatsoever, without being able to claim a reduction in the amount of the fee or other costs, or the termination of the Contract, all repair, maintenance and renovation work.

21.3 Damage by Customer

The Customer will take care to take all necessary measures to avoid any damage to the storage place, and to the property of third parties. In the event of damage caused to third parties or to the property of Storage Pal, Storage Pal will be entitled to have repair work carried out at the Customer’s expense. Customer agrees to settle such invoices within a period of seven (7) days.

21.4 Access for Works

If necessary, if Storage Pal must access the storage location for the above reasons, Storage Pal will inform the Customer if time and urgency permit; the Customer must, within a reasonable time, move their Goods to another storage location. In the absence of a move by the Customer, Storage Pal will have the Goods moved to another storage location at the sole risk and expense of the Customer.

22. Storage Pal and Third Party Access

22.1 General Principle

In principle, Storage Pal, its employees and contractors can only inspect the goods in storage with the prior authorisation of the Customer.

22.2 Emergency Access

In the event of an emergency, however, Storage Pal, its employees and contractors are authorised to inspect the Goods in storage, without prior authorisation and information from the Customer.

22.3 Emergency Situations

Emergency situations include the maintenance, repair, renovation, or any other event suddenly making necessary the urgent access to Goods stored.

22.4 Administrative Authority Requests

Furthermore, in case of request by entitled administrative authorities, Storage Pal will permit at any time the inspection of goods in storage concerned.

22.5 Suspected Violations

Storage Pal, its employees and contractors will be allowed without prior permission by the Customer to inspect the goods in storage, opening the objects if necessary, in case the Customer cannot meet, or is suspected of not respecting, its contractual obligations. Moreover, in case of delay or default of payment of fees and expenses, Storage Pal may refuse the Customer access to its Goods in storage.

22.6 Inventory Right

Storage Pal may (without being obliged to do so), after opening the objects, carry out the inventory of the Goods present in the storage place.

22.7 No Obligation to Verify Access Rights

Storage Pal is not obliged to check the rights of access to the storage site, either from third parties or from the administrative or judicial authorities requesting this access. Storage Pal will never be held responsible for allowing such access.

23. Non-Compliance with the Contract and Termination

23.1 Events of Default

In the event the Customer:

• 23.1.1 Does not comply with its obligations, legal, regulatory, or arising from custom; or
• 23.1.2 Does not comply with its contractual obligations (including failure to pay the amounts due); or
• 23.1.3 Is in a state of insolvency,

23.2 Immediate Termination

Storage Pal will then, without notice, proceed to the termination of the Contract, and may pursue payment of all amounts due under this Agreement.

23.3 Notice to Remove Goods

The termination will then be notified to the Customer who must move their Goods within fourteen (14) days. If the Customer fails to move its goods within this period, the Customer expressly accepts that Storage Pal will proceed with the sale of goods under the conditions cited in Section 15.7.6.

23.4 Recovery of Costs

The Customer will be required to reimburse Storage Pal for all costs incurred to recover the amount of its claim.

24. End of the Contract

24.1 Conditions for Contract End

The contract ends when the Customer has removed all of their Goods from storage and paid Storage Pal all amounts owed.

24.2 Storage Pal’s Right to Terminate for Breach

Storage Pal reserves the right to terminate the Contract immediately in the event of:

• Breach of these Terms and Conditions by the Customer
• Non-payment of fees or charges
• Storage of prohibited items
• Fraudulent activity or misrepresentation
• Any conduct that endangers the safety of the storage facility, staff, or other customers’ goods

Upon termination for breach, the Customer remains liable for all fees, charges, and damages incurred.

24.3 Abandoned Goods

Any Goods left on site by the Customer after the end of the Contract will be considered as transferred to Storage Pal or abandoned. The Customer must bear the costs of storage as specified in the Administrative Fees Schedule. The Customer remains fully responsible for all costs and damages resulting from the failure to remove their Goods. The Customer expressly authorises Storage Pal to sell its Goods.

25. Notice, Change of Address

25.1 Communication Methods

As of the effective date of the Contract, Storage Pal will choose to communicate with the Customer either by post (at the address mentioned in the Contract), or by email (at the email addresses specified by the Customer), or by any other electronic means (at the addresses specified by the Customer).

25.2 Customer Obligation to Update

The Customer must inform Storage Pal in writing of any change in postal or electronic address, or telephone, before this change takes effect.

26. Personal Data

26.1 Data Protection Reference

Customer data is treated by Storage Pal as a data controller in accordance with the legislation in force in terms of protection of data and rules detailed in Storage Pal’s Privacy Policy available at https://storagepal.fr/privacy-policy/. This Privacy Policy specifies the purpose of processing data by Storage Pal, the Customer’s rights regarding its personal data (including rights of access, rectification, deletion, portability, and opposition), and other important issues related to the way in which Storage Pal treats personal data.

26.2 Data Ownership

Customer data is stored by Storage Pal and remains the unique and exclusive property of Storage Pal, without prejudice to the legislation in force in terms of protection of data and the rights granted to Customers under GDPR and French data protection law.

27. Right of Withdrawal (Consumer Rights)

27.1 Applicability

In accordance with French consumer law implementing EU Directive 2011/83/EU on consumer rights, Customers who are natural persons acting for purposes which are outside their trade, business, craft or profession (“Consumers”) have a right of withdrawal for distance contracts and off-premises contracts.

27.2 Withdrawal Period

Consumers have a period of fourteen (14) calendar days to exercise their right of withdrawal without having to justify their decision and without penalty.

27.3 Commencement of Withdrawal Period

The withdrawal period begins:

• For service contracts: from the day of the conclusion of the contract
• For transport services (collection): from the day of the contract conclusion, subject to minimum 24-hour advance notice for weekday cancellations
• For return transport: from the day of the contract conclusion, subject to minimum 72-hour advance notice to allow article retrieval from storage

27.4 Exercise of Right

To exercise the right of withdrawal, the Consumer must notify Storage Pal of their decision to withdraw by means of a clear statement sent by email to: [email protected]

27.6 Consequences of Withdrawal

In case of withdrawal within the withdrawal period:

• Storage Pal will reimburse all payments received from the Consumer, including delivery costs (except for supplementary costs if the Consumer chose a more expensive delivery method)
• Reimbursement will be made within fourteen (14) days from the day Storage Pal is informed of the Consumer’s decision to withdraw
• Reimbursement will use the same means of payment as used for the initial transaction, unless expressly agreed otherwise
• No fees will be charged for the reimbursement

27.7 Loss of Right of Withdrawal and Reimbursement

27.7.1 Services Already Provided

The Consumer acknowledges and accepts that:

• If services have commenced with the Consumer’s prior express consent, the right of withdrawal can still be exercised within the fourteen (14) day period
• However, the Consumer will be charged for the proportional cost of services already provided and consumed
• This includes collection transport fees, storage fees for the period consumed, and any other services rendered
• Reimbursement will only cover services NOT YET provided or consumed

27.7.2 Calculation of Charges for Consumed Services

If withdrawal is exercised after services have commenced:

• Collection transport: Full collection fee charged (service fully performed)
• Storage fees: Each month begun is due in full
• Return transport: No charge if not yet performed; full charge if already performed
• Administrative fees: Any fees for services already rendered

Example:

• Contract signed January 1
• Collection performed January 2 (€100)
• Storage rate: €176/month
• Withdrawal exercised January 10 (first month of storage begun)
• Charges: €100 (collection) + €176 (first month storage) = €276
• Reimbursement: Total paid − €276

27.7.3 Service Commencement

Storage Pal will commence services upon Customer’s order confirmation. By placing an order, the Customer acknowledges that they may exercise their right of withdrawal within 14 days, but will be charged for services already provided as detailed in Section 27.7.2.

27.8 Return of Goods During Withdrawal Period

If the Consumer exercises the right of withdrawal:

• After Goods have been collected but before the fourteen (14) day period expires, the Consumer must reserve the removal at their expense from the Storage facility

27.9 Non-Applicability

This right of withdrawal does not apply to:

• Contracts entered into by legal entities (companies, associations, etc.)
• Services for which the customer has specifically requested an urgent intervention
• Prohibited goods or goods that violate these Terms and Conditions

28. Digital Service Availability

28.1 Service Commitment

Storage Pal commits to making reasonable efforts to ensure the availability and proper functioning of its website and digital services (the “Platform”).

28.2 Scheduled Maintenance

Storage Pal reserves the right to temporarily suspend access to the Platform for scheduled maintenance. Where reasonably possible, Storage Pal will:

• Provide advance notice of at least forty-eight (48) hours for planned maintenance
• Schedule maintenance during off-peak hours (typically between 00:00 and 06:00 CET)
• Notify Users via email and/or website banner announcement
• Limit maintenance windows to a maximum of four (4) hours except in case of major upgrades

28.3 Emergency Maintenance

In case of emergency maintenance required for security or critical functionality issues, Storage Pal may suspend access without advance notice. In such cases, Storage Pal will:

• Restore service as quickly as reasonably possible
• Post status updates on the website homepage

28.4 Platform Unavailability

If the Platform is unavailable for reasons beyond Storage Pal’s control (force majeure, third-party provider failures, internet disruptions, cyberattacks, etc.):

• Storage Pal will not be held liable for any damages resulting from the unavailability
• Customers may contact Storage Pal by telephone at 01 76 34 00 47 to schedule or modify reservations
• Storage Pal will make reasonable efforts to provide alternative means of access to essential services

28.5 No Guarantee of Uninterrupted Service

The Customer acknowledges and accepts that:

• Internet-based services cannot be guaranteed to be 100% available
• The quality and availability of services may be affected by factors outside Storage Pal’s control
• Storage Pal does not guarantee uninterrupted or error-free access to the Platform
• Storage Pal will not be liable for any loss or damage arising from Platform unavailability

28.7 Data Backup

Customers are responsible for maintaining their own backup copies of any data they enter into the Platform. While Storage Pal maintains regular backups of Platform data, it does not guarantee the recovery of Customer data in all circumstances.

29. Force Majeure

29.1 Definition

Force majeure means any event beyond the reasonable control of Storage Pal which prevents or delays the performance of its obligations under this Contract. Such events may include, but are not limited to:

• Natural disasters (earthquake, flood, storm, fire, etc.)
• War, terrorism, riot, civil unrest, or military operations
• Epidemic or pandemic
• Strike, lockout, or other industrial action (except by Storage Pal’s own employees)
• Failure of public or private telecommunications networks
• Acts or omissions of government or regulatory authorities
• Failure or delay by suppliers or subcontractors due to circumstances constituting force majeure
• Power failure, internet outage, or failure of utilities
• Malicious damage, sabotage, or cyberattacks
• Any other event that is unforeseeable, unavoidable, and beyond the reasonable control of Storage Pal

29.2 Suspension of Obligations

Upon occurrence of a force majeure event, the affected Party’s obligations under this Contract will be suspended for the duration of the force majeure event, without liability.

29.3 Notification

The Party affected by a force majeure event must:

• Notify the other Party as soon as reasonably practicable
• Provide details of the force majeure event and its expected duration
• Provide regular updates on the status of the force majeure event
• Take all reasonable steps to mitigate the effects of the force majeure event

29.4 Resumption of Performance

Once the force majeure event ends, the affected Party must resume performance of its obligations as soon as reasonably practicable.

29.5 Termination

If a force majeure event continues for more than thirty (30) consecutive days:

• Either Party may terminate the Contract by giving written notice to the other Party
• Storage Pal will refund any prepaid fees for services not yet rendered, pro-rated to the date of termination
• Neither Party will have any liability to the other for such termination, except for obligations accrued before the force majeure event

29.6 Storage During Force Majeure

During a force majeure event affecting access to the storage location:

• Storage fees will continue to accrue as Goods remain in storage
• Storage Pal will make reasonable efforts to provide updates on when access can be restored
• Upon request, Storage Pal will provide written confirmation of the force majeure event for the Customer’s insurance purposes

29.7 No Waiver

The invocation of force majeure does not relieve either Party from obligations to pay amounts due before the force majeure event occurred.

30. Dispute Resolution

30.1 Amicable Resolution

Before initiating any formal dispute resolution procedure, the Parties agree to attempt to resolve any dispute arising from or related to this Contract through good faith negotiations. Any Party wishing to raise a dispute must send a written notification to the other Party:

• For Customers: By email to [email protected]
• For Storage Pal: By email to the Customer’s registered email address

30.2 Time Limits for Claims

30.2.1 Damage Claims

Claims for damage must be submitted within forty-eight (48) hours of discovery:

• Damage to Goods: In accordance with the guarantee terms in the present Terms and Conditions and the claim form available at https://storagepal.fr/guarantee/
• Property Damage by Transporters: Including but not limited to damage to building entrances, hallways, elevators, rental apartment floors, walls, doorways, or any other property damage caused during collection or delivery operations
• Claims must include photographic evidence and detailed description of damage
• For property damage, Customer must provide repair estimates from qualified professionals

30.2.2 Billing Disputes

Disputes regarding billing must be raised within fifteen (15) days of the invoice date.

30.2.3 General Claims

All other claims must be raised within a reasonable time and in any event within the applicable statutory limitation periods under French law.

30.3 Preservation of Rights

The dispute resolution procedures outlined in this Section do not prevent either Party from:

• Seeking interim or emergency relief from a competent court if necessary to prevent irreparable harm
• Pursuing criminal complaints where applicable
• Exercising statutory rights that cannot be waived by contract

30.4 Suspension of Obligations During Dispute

Unless otherwise agreed or ordered by a court:

• Storage Pal may suspend performance of its obligations if the Customer fails to pay undisputed amounts
• The Customer must continue to pay storage fees for Goods remaining in storage during the dispute period
• Neither Party may take actions that would prejudice the other Party’s position pending resolution

30.5 Consumer Mediation

Disputes may be submitted to consumer mediation. The parties remain free to accept or refuse mediation.

Mediator: Centre de Médiation et d’Arbitrage de Paris (CMAP), 39 avenue Franklin D. Roosevelt, 75008 Paris, France, www.cmap.fr. The mediator’s solution is not binding on the parties.

Consumers may also use the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

31. Applicable Law and Competent Courts

31.1 Governing Law

For all disputes, the law applicable to this Contract is the law in force in France, specifically at the location of the storage facility.

31.2 Jurisdiction

Subject to the dispute resolution procedures outlined in Section 30, the parties assign jurisdiction to the competent court of the location of the storage facility, without prejudice to the right of Storage Pal to seize any other competent jurisdiction in accordance with French law.

31.3 Consumer Protection

Nothing in these Terms and Conditions affects the statutory rights of Consumers under mandatory French and European consumer protection law.

32. General Provisions

32.1 Severability

If a clause of this Agreement becomes null and void, or subject to cancellation, the other clauses of the Agreement shall remain valid and applicable. Any clause which has become null and void would be replaced by a new valid clause corresponding as closely as possible to the initial meaning desired by the parties before this clause became null.

32.2 Acceptance of Terms

The Customer declares to accept without reservation these general conditions, as well as the conditions as presented in the Customer invoice, and on the Storage Pal website, and accepts that these conditions are available to them online on the Storage Pal website (www.storagepal.fr), and in their Storage Pal invoice.

32.3 Modification of Terms

32.3.1 Right to Modify

Storage Pal may modify these general conditions by mail, email, invoice, or on the Storage Pal website.

32.3.2 Notice Period

The modified general conditions will come into force thirty (30) days after publication on the website and notification to Customers by email to their registered email address.

32.3.3 Notification Method

Notification will be made by:

• Publication on the Storage Pal website with the date of modification clearly indicated
• Email to the Customer’s registered email address
• Banner notification upon Customer login to their personal space

32.3.4 Right to Object

In the absence of an indication to the contrary notified in writing by the Customer within thirty (30) days of notification, the Customer will be deemed to have accepted the modified contractual conditions.

32.3.5 Objection Procedure

If the Customer does not accept the modifications:

• They must notify Storage Pal in writing within the thirty (30) day period
• They may terminate the Contract without penalty except for charges for services already provided, late fees, and other amounts owed until retrieval of their Goods
• They must remove their Goods within thirty (30) days of termination notification
• They will be refunded any prepaid fees for services not yet rendered

32.4 Joint and Several Liability

32.5 Language

These Terms and Conditions are available in French and English. Both versions have equal legal force.

32.6 Entire Agreement

These Terms and Conditions, together with the Privacy Policy, Administrative Fees Schedule, and Guarantee Terms, constitute the entire agreement between the Parties and supersede all prior agreements, understandings, and representations.

32.7 Waiver

No waiver by Storage Pal of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

32.8 Assignment

The Customer may not assign or transfer any rights or obligations under this Contract without the prior written consent of Storage Pal. Storage Pal may assign or transfer this Contract to any third party without the Customer’s consent.

32.9 Third Party Rights

Nothing in this Contract confers or purports to confer on any third party any benefit or right to enforce any term of this Contract.

32.10 Headings

Headings in these Terms and Conditions are for convenience only and do not affect interpretation.

Annex A: Definitions

Access: Entry to the storage facility for the purpose of depositing, visiting, or retrieving Goods.

Administrative Fees: Charges applied for specific services or circumstances as detailed at https://storagepal.fr/administrative-fees/.

Contract: The agreement formed between Storage Pal and the Customer, comprising these Terms and Conditions, the order confirmation, and related documents.

Customer: Any natural person or legal entity using Storage Pal’s services, whether Consumer or business Customer.

Consumer: A natural person acting for purposes outside their trade, business, craft or profession.

Force Majeure: As defined in Section 29.1.

Goods/Objects/Articles: Any items stored by the Customer in Storage Pal’s storage facilities.

Guarantee: The optional coverage for Goods as described in the present document and at https://storagepal.fr/guarantee/.

Platform: The Storage Pal website (www.storagepal.fr) and associated digital services.

Services: All storage, transport, and related services provided by Storage Pal.

Storage Location: The warehouse facility where Goods are stored.

Storage Pal: Storage Pal SAS, SIREN 839 540 671.

Transport: The collection and/or delivery service for Goods provided by third-party transporters contracted by Storage Pal.

User: Any person accessing or using the Storage Pal Platform or Services.

Warehouse Manager: The third-party operator of the storage facility.

Contact Information

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End of Terms and Conditions

These Terms and Conditions were last updated on 23 April 2026 and are available online at https://storagepal.fr/conditions/