Last updated: 23 April 2026

Administrative Fees Schedule

Storage Pal SAS
Effective Date: February 8, 2026

General Information

Currency and VAT

All fees listed below are expressed in Euros (EUR) and are inclusive of VAT (TTC – Toutes Taxes Comprises) for both individual consumers and business customers. VAT is shown separately on invoices and the website order summary page. The current applicable VAT rate will be clearly indicated on all invoices.

Application of Fees

These administrative fees apply in addition to standard storage and transport charges. They are designed to recover additional costs incurred by Storage Pal due to exceptional circumstances, modifications, or non-compliance with terms and conditions. For full terms regarding the application of these fees, please refer to the General Terms and Conditions available at https://storagepal.fr/conditions/.

Administrative Fees Table

Fee Name	Triggering Condition	When Due	Amount (EUR incl. VAT)
— ORDER PROCESSING & RESERVATION FEES —
RESERVATION MODIFICATIONS & CANCELLATIONS
Late Collection Modification/Cancellation - SP Transport (FCO, CO, RE)	Modified/cancelled less than 1pm on the working day before scheduled collection date	Immediately	Full transport cost if transporter assigned, otherwise €30
Late Collection Modification/Cancellation - Self Transport (PU)	Modified/cancelled less than 2 hours before scheduled pickup time	Immediately	€30
Late Drop-off Modification/Cancellation (DO)	Modified/cancelled less than required notice (72 hours if transferred, 24 hours if not transferred)	Immediately	€30
Late Visit Modification/Cancellation (VI)	Modified/cancelled less than required notice (72 hours if transferred, 24 hours if not transferred)	Immediately	€30 base fee + €3 per article if articles already retrieved from storage zone
Late Return Modification/Cancellation	Modified/cancelled less than 72 hours before scheduled return date (requires advance notice for article retrieval from storage)	Immediately	Full transport cost if transporter assigned, otherwise €30
RUSH TRANSPORT ORDERS
Rush Transport Fee	Collection or delivery requested with less than standard advance notice period	At order confirmation	€50 (charged in addition to website transport estimate; total transport cost may be adjusted to reflect actual costs)
LATE SHOWS & NO-SHOWS
Late Show/No-Show - SP Transport (FCO, CO, RE)	Client not present or ready more than 30 minutes after transporter arrival within the 3-hour reservation window	Immediately	Full transport cost
Late Show/No-Show - Self Transport (DO, VI, PU)	Client not present or ready more than 60 minutes after scheduled reservation time	Immediately	€30
FREE COLLECTION OFFER VIOLATIONS
Free Collection Offer Billing	Customer fails to comply with free collection offer requirements: articles refused (bulky, non-compliant, wrong items), customer not ready/present, or other violation of offer terms during free collection promotion	Immediately	Actual transport cost incurred
— COLLECTION & TRANSPORT ISSUES —
CLIENT READINESS
Client Absence (Transporter Assigned)	Client or authorized delegate not present or not reachable by phone after transporter dispatched	Immediately	Full transport cost
Client Absence (No Transporter)	Client fails to be present or ready before transporter assignment	Immediately	€30
Articles Not Ready	Articles not packaged, not accessible, or not ready for immediate collection at reserved time	Immediately	Full transport cost if transporter assigned, otherwise €30, plus €30 per 30-minute tranche (or portion thereof) while transporter waits
ACCESS ISSUES
Incorrect Address	Transporter unable to locate the address provided by customer	Immediately	Full transport cost
Inaccessible Location	Transporter unable to access articles due to blocked access, locked gates, unavailable access codes, or other accessibility issues	Immediately	Full transport cost
ARTICLE SPECIFICATION ISSUES
Oversize Article (Transporter Assigned)	Article dimensions exceed vehicle capacity or declared specifications after transporter assigned	Immediately	Full transport cost
Oversize Article (No Transporter)	Article dimensions exceed storage capacity or declared specifications before transporter assignment	Immediately	€30 per article
Overweight Article (Transporter Assigned)	Article weight exceeds 30kg per article per transporter after transporter assigned	Immediately	Full transport cost
Overweight Article (No Transporter)	Article weight exceeds 30kg per article per transporter before transporter assignment	Immediately	€30 per article
Additional Articles Not Ordered	Customer provides articles not listed in reservation (StoragePal reserves right to accept and adjust pricing)	Upon reception at storage facility	Price adjustment (credit or debit)
— PACKAGING & LABELING —
Note: Please help StoragePal keep prices low by respecting our packing and labeling rules. Self-packaging and self-labeling are required.
Article Reconditioning	Inadequate, damaged, or unsealed packaging requiring transport or warehouse partner to recondition article for safe storage or transport	Upon reception at storage facility	€25 per article
Furniture Drawer Reconditioning	Furniture arriving with contents in drawers requiring removal and packaging	Upon reception at storage facility	€25 per drawer
Loose Objects Reconditioning	Loose objects arriving without proper containment requiring packaging	Upon reception at storage facility	€25 per container of loose objects
Labeling	Missing label OR label not placed in upper right-hand corner of longest side of article (including labels placed on top, bottom, or either end/shorter sides)	Upon reception at storage facility	€3 per label
Relabeling	Incorrect information on label requiring removal and replacement (e.g., wrong order number, wrong customer name, wrong article type, illegible information)	Upon reception at storage facility or during storage	€3 per label
Picture Fee	Customer requests photograph(s) of stored article(s)	Per request	€3 per picture
Article Content Identification Fee	Customer requests Storage Pal to open article to identify contents (written request required; customer assumes all liability)	Per request	€25 per article
Unidentified Article Charge	Articles arriving without any form of identification (no Storage Pal label and no customer-written identification)	Upon reception at storage facility	€30 per article
Dismantled Article Storage Fee	Dismantled articles with more than 2 individual pieces	Monthly with storage invoice	50% of assembled article storage fee per additional piece beyond 2nd piece
— STORAGE OPERATIONS —
VISITS
Visit Fee - Base	Customer visits exceeding 2 free visits	At visit reservation	€30 per visit (visits 3+)
Visit Fee - Additional Articles	Visiting more than 4 articles in a single visit	At visit reservation	€3 per article beyond 4
Extended Visit Time	Visit duration exceeding first 30 minutes (free)	At visit	€30 per additional 30-minute tranche
INSPECTIONS & VERIFICATIONS
Inspection Fee	Customer requests SP to verify article contents OR SP must verify article identity (unlabeled articles), investigate leakage, odors, insects, or other compliance issues	Per article inspected	€25 per article
PROHIBITED & NON-COMPLIANT ITEMS
Prohibited Article Removal	Customer stores prohibited article(s) as defined in Section 12 of Terms and Conditions; requires return transport, special handling, or disposal	Upon discovery	Custom Estimate (see notes)
Dumping	Article left outside designated warehouse area in violation of storage placement rules	Upon discovery	€200
CONTRACT VIOLATIONS
Unreserved Drop-off Fee	Customer arrives at warehouse to drop off articles without prior online reservation via SP account	Upon discovery	€25 per drop-off event
Order Regularisation Fee	Customer removes articles without reserving move-out via SP account (e.g., during visit, unauthorized removal)	Upon discovery	€25 per order
Abandonment Fee	Abandonment of articles by customer after contract termination or failure to retrieve after notice	Upon abandonment	€150 per m³ occupied
— PAYMENT ISSUES —
Failed Payment	Expired credit card, insufficient funds, payment rejection, or other payment processing failure	Immediately	€10 per failure
Payment Reminder - Email/SMS	Per email or SMS reminder sent for overdue payment	Per reminder	€5
Payment Reminder - Telephone	Per telephone call made to recover overdue payment	Per call	€20
Late Payment Interest	Unpaid invoice beyond due date	Monthly until paid	12% per annum (calculated daily)
Fixed Recovery Fee	Unpaid invoice (automatic charge per French Commercial Code)	With first reminder	€40
Collection Costs - Tier 1	Debt collection placement for unpaid invoices: debt < €500	Upon placement	€40
Collection Costs - Tier 2	Debt collection placement for unpaid invoices: €500 ≤ debt < €1,000	Upon placement	€250
Collection Costs - Tier 3	Debt collection placement for unpaid invoices: debt ≥ €1,000	Upon placement	€500 + €100 per additional €500 tranche > €1,000
— ADDITIONAL SERVICES —
Supplemental Handling	Additional handling time beyond standard service (waiting time, extra assistance, complex access, special requests, etc.)	At service delivery	€30 per 30-minute tranche
Extended Access Hours	Storage location access outside standard hours (by prior written agreement only)	As agreed	As agreed in writing
Other Client Error	Other client error or breach of terms not specifically categorized above	Upon occurrence	€30

Detailed Notes and Clarifications

Late Payment Interest (12% Per Annum)

How It Works:

• Rate: 12% per annum (fixed rate, no periodic adjustments)
• Calculation: Applied daily from day after invoice due date
• Formula: (Amount due × Days late × 12) ÷ (365 × 100)
• Example: €176 invoice, 30 days late = €1.73 interest
• Automatic: Applied to all overdue invoices without reminder

Legal Basis:

• Complies with French Commercial Code Article L.441-10
• Exceeds minimum legal requirement (7.86%)
• Applied in addition to €40 fixed recovery fee

When Applied:

• Automatically from day after invoice due date
• Continues to accrue until full payment received
• Shown on subsequent invoices and statements

Dismantled Article Storage Fee

What Qualifies as Dismantled: An article is considered “dismantled” when it has been disassembled into separate pieces for storage purposes (e.g., disassembled furniture, broken-down equipment).

How the Fee Works:

• First 2 pieces: Included in base storage fee (no additional charge)
• Each additional piece beyond 2: Charged at 50% of the assembled article’s storage fee per month
• Storage Pal determines piece count at time of reception

Calculation Examples:

Example 1: Bookshelf with 4 pieces

• Base storage fee for assembled bookshelf: €20/month
• Piece count: 4 pieces
• First 2 pieces: €20/month (included)
• 3rd piece: €10/month (50% × €20)
• 4th piece: €10/month (50% × €20)
• Total monthly fee: €40/month

Example 2: Desk with 7 pieces

• Base storage fee for assembled desk: €30/month
• Piece count: 7 pieces
• First 2 pieces: €30/month (included)
• Additional 5 pieces (pieces 3-7): €15/month each (50% × €30)
• Total monthly fee: €105/month (€30 + €75 for 5 additional pieces)

Example 3: Table with 2 pieces

• Base storage fee for assembled table: €25/month
• Piece count: 2 pieces
• All pieces covered by base fee
• Total monthly fee: €25/month (no additional fee)

How to Avoid Additional Fees:

• Keep articles assembled when possible
• If dismantling is necessary, limit to 2 or fewer pieces
• Bundle table legs, shelves, and loose pieces together
• Consider storing large items assembled to save on fees

Important Notes:

• Storage Pal staff counts pieces at reception — this count is final
• Packaging materials (boxes, bags) are not counted as pieces
• Hardware (screws, bolts, short legs) should be placed in a plastic bag with your name, order number, and name of main article type, and taped to the main article
• Hardware packaged together counts as part of the main article (not a separate piece)
• The fee applies for the entire duration the article remains in storage

Furniture Drawer Reconditioning Fee

Why This Fee Exists: Furniture with contents in drawers creates safety and operational issues:

• Items can shift during transport causing damage
• Drawers can open unexpectedly
• Warehouse staff cannot safely stack or handle furniture with contents
• Contents may include prohibited or fragile items

What Happens: When furniture arrives with contents in drawers:

1. Warehouse staff must remove all contents
2. Contents are packaged separately in appropriate containers
3. Each container is labeled and cross-referenced to the furniture piece
4. Customer is charged €25 per drawer reconditioning fee plus monthly storage fee according to the container size

How to Avoid This Fee:

• Empty all furniture drawers before collection
• Remove all items from cabinets, armoires, desks, dressers, nightstands
• Double-check all compartments including hidden/small drawers

Example:

• Dresser with 6 drawers arrives with contents in 4 drawers
• Reconditioning fee: €100 (€25 × 4 drawers)
• Plus monthly storage fees for each container used to store the drawer contents

Loose Objects Reconditioning Fee

What Qualifies as “Loose Objects”: Any items not contained in a closed container:

• Individual books, clothes, or household items not in boxes
• Unbagged textiles, linens, or clothing
• Small items without packaging
• Items wrapped only in plastic film or paper (not considered “closed”)
• Hardware from dismantled furniture: Screws, legs, bolts, and other hardware not packaged in a clearly marked closed container

Why Closed Containers Are Required:

• Prevents loss of small items during transport/handling
• Protects items from dust, moisture, and damage
• Enables safe stacking and storage
• Ensures items remain together as a group

Hardware from Dismantled Furniture – Special Requirement: The Customer must package screws, legs, and other hardware from dismantled furniture and other articles into a closed container clearly marked with:

• First and last name
• Telephone number
• Order reference number

Storage Pal recommends storing hardware in a separate container from the main article pieces to facilitate reassembly.

What Happens: When loose objects arrive:

1. Warehouse staff packages items in appropriate containers
2. Containers are sealed and labeled
3. Customer is charged €25 per container of loose objects

How to Avoid This Fee:

• Pack all items in closed boxes, sacks, or bins
• Use sealed cardboard boxes
• Use tied/zipped sacks or totes
• Ensure all containers can be fully closed
• Package hardware separately in clearly marked containers

Examples:

• Stack of 20 books without box → €25 fee
• Pile of folded clothes without sack → €25 fee
• Multiple small items in open basket → €25 fee
• Screws and bolts from disassembled bed not in labeled container → €25 fee

Unidentified Article Charge

What Triggers This Fee: Articles arriving with NO form of identification:

• No Storage Pal label attached
• AND no customer-written identification
• Cannot be matched to customer order

Why Identification Is Critical:

• Prevents mix-ups between customers
• Enables proper tracking and inventory
• Required for insurance and guarantee coverage
• Necessary for return/delivery logistics

Customer-Written Identification (If No Printer): If you cannot print Storage Pal labels, you must write clearly on each article:

1. First and last name
2. Telephone number
3. Order reference number

Write directly on the article or attach a tag securely.

What Happens: When unidentified articles arrive:

1. Warehouse must research order based on date/address
2. May require contacting customer for identification
3. Creates operational delays and costs
4. Customer charged €30 per unidentified article

How to Avoid This Fee:

• Best: Print and attach Storage Pal labels
• Alternative: Write required information clearly on each article
• Verify all articles are labeled before collection
• Use permanent marker or secure tags

Examples:

• Boxes with Storage Pal labels → No fee
• Boxes with name/phone/order written on them → No fee
• Unmarked boxes arrive → €30 per box

Picture Fee

What This Fee Covers: Customer requests photograph(s) of stored articles.

When Charged:

• €3 per picture requested
• Charged per request

Why This Fee Exists:

• Requires warehouse staff time to locate article
• Photograph must be taken with proper lighting
• Image must be uploaded/sent to customer
• Creates operational interruption

How to Avoid This Fee:

• Mark your articles with contents description before storage
• Upload pictures to your Storage Pal account before collection
• Keep your own inventory photos
• Label boxes clearly with contents list

Important: Customers are reminded to mark their articles with contents and upload pictures to their StoragePal account to avoid this fee. Customer is responsible for associating pictures and descriptions to the correct article number. Storage Pal is not responsible for mismatched pictures or descriptions uploaded by the customer.

Article Content Identification Fee

What This Fee Covers: Customer requests Storage Pal to open article to identify/verify contents.

When Charged:

• €25 per article per request
• Requires written request from customer
• Customer assumes all liability

Why This Fee Exists:

• Requires warehouse staff time
• Risk of damage when opening sealed articles
• Creates operational interruption
• Liability concerns for contents

Customer Liability: By requesting this service, customer:

• Assumes ALL liability for any damage to article or contents during opening
• Exonerates Storage Pal from all responsibility
• Acknowledges contents may shift, break, or be damaged
• Accepts article condition as-is after inspection

How to Avoid This Fee:

• Mark all articles with contents description before storage
• Keep detailed inventory of what’s in each box/article
• Upload photos of contents to your account
• Label clearly: “Kitchen items”, “Books”, “Winter clothes”, etc.

Important: This service is provided as a convenience but carries risk. Storage Pal strongly recommends marking articles with contents BEFORE storage to avoid this fee and potential damage.

Relabeling Fee

What Triggers This Fee: Labels with incorrect information requiring removal and replacement with a new label:

• Wrong order number on label
• Wrong customer name on label
• Wrong article type on label (e.g., “Carton S” label affixed to a suitcase)
• Label with illegible or smudged information
• Duplicate labels causing confusion

Labeling (€3) vs Relabeling (€3):

• Labeling (€3): Missing label OR wrong placement → Move/apply label to correct position
• Relabeling (€3): Wrong information on label → Remove old label + Print NEW label + Apply new label

How Storage Pal Labels Work:

1. Storage Pal generates the labels for your order
2. Customer downloads and prints the labels
3. Customer must apply labels in correct location:
   • Upper right-hand corner of the longest side of article
   • NOT on top or bottom (labeling fee €3 to reposition)
   • NOT on either end/shorter sides (labeling fee €3 to reposition)

Why “Longest Side, Upper Right-Hand Corner” is Required:

• Longest side = most visible when articles stored or stacked
• Upper right-hand corner = standard location warehouse staff expect
• Side (not top/bottom) = visible regardless of stacking
• Consistent placement = faster reception and tracking
• Wrong placement = operational delays and additional handling costs

Wrong Placement = Labeling Fee (€3): If the customer places the label in the wrong location (top, bottom, or shorter end instead of upper right-hand corner of longest side), wrongly positioned labels cannot simply be moved — they tear easily. Storage Pal must print a new label and affix it to the correct position. This is labeling work (€3).

Wrong Information = Relabeling Fee (€3): If the label has wrong information (wrong order number, customer name, article type, or illegible), Storage Pal must print a new label with correct information and apply it. This is relabeling work (€3).

Both are charged at €3 — warehouse intervention required to correct customer error. Relabeling involves extra steps (removal + printing new label) but the same fee simplifies billing.

What Happens: When articles need relabeling:

1. Warehouse staff identifies incorrect label
2. Researches correct information in system
3. Removes incorrect label carefully
4. Prints correct label
5. Attaches new label
6. Customer charged €3 per relabeled article

Common Labeling and Relabeling Scenarios:

Labeling fee (€3) — wrong placement:

• Scenario 1 – Label on top of box: When boxes are stacked, label not visible. Warehouse removes and reapplies to longest side, upper right: €3.
• Scenario 2 – Label on bottom of article: Completely invisible during warehouse operations. Warehouse removes and reapplies to longest side, upper right: €3.
• Scenario 3 – Label on shorter end: Box dimensions 80cm long × 40cm wide × 30cm tall. Customer places label on 40cm or 30cm side (shorter ends) when it should be on the 80cm side (longest side). Warehouse removes and reapplies: €3.
• Scenario 4 – Label in wrong corner: Placed in lower left corner instead of upper right. Warehouse removes and reapplies: €3.

Relabeling fee (€3) — wrong information:

• Scenario 5 – Wrong order number: Customer accidentally prints labels for Order #12345 but articles belong to Order #12346. Warehouse must print new labels and apply: €3 per article.
• Scenario 6 – Wrong article type: Customer affixes a “Carton S” label to a suitcase. Warehouse must print a new label with correct article type: €3.
• Scenario 7 – Illegible labels: Faded ink prevents reading by warehouse staff. New labels printed: €3 per article.
• Scenario 8 – Wrong customer name: Labels printed with incorrect customer name. New labels printed with correct name: €3 per article.

How to Avoid This Fee:

• Identify the longest side of each article first
• Apply label in upper right-hand corner of that longest side
• Use fresh printer ink — ensure labels are legible
• Print a test label first — check quality before printing all
• Secure attachment — ensure label won’t fall off during transport
• NOT on top or bottom — must be on the side
• NOT on shorter ends — must be on longest side
• Contact Storage Pal if unsure — verify placement before collection

Important Notes:

• Relabeling during storage (not at reception) is also charged €3
• If a label becomes damaged/illegible in storage: customer responsibility
• Multiple labeling/relabeling on same article = multiple €3 fees
• Label must be on longest side of article
• Label must be in upper right-hand corner of that longest side
• NOT on top, bottom, or shorter ends
• Prevention is cheaper than correction
• Both labeling and relabeling are €3 — simplifies billing

Rush Transport Fee

What Qualifies as a Rush Transport Order: Any collection or delivery requested with less than the standard advance notice period:

• Standard collection notice: 24 hours minimum
• Standard return notice: 72 hours minimum
• Rush transport order: less than standard notice

Why Rush Transport Orders Cost More: Rush orders create additional operational costs:

• Limited transporter availability on short notice
• Transporters charge higher rates for expedited service
• Disruption to planned routes and schedules
• Reduced efficiency in warehouse operations

How the Fee Works:

• Rush transport fee: €50 (billed separately from transport estimate)
• Base transport cost: website transport price estimate
• Total cost: website estimate + €50 rush fee
• Cost adjustment: total transport cost may be adjusted if actual costs exceed estimate
• Customer notified of total cost before confirmation

Important: This is NOT a “minimum fee” — it is a separate charge added to the transport estimate. The €50 rush transport fee is charged in addition to the website transport estimate. If actual transport costs are higher than the website estimate due to rush booking, the total may be adjusted upwards.

Calculation Examples:

Example 1: Simple Rush Order

• Website transport estimate: €80
• Rush transport fee: €50
• Total charged: €130 (€80 + €50)

Example 2: Rush Order with Cost Adjustment

• Website transport estimate: €80
• Actual rush transport cost from transporter: €120
• Rush transport fee: €50
• Total charged: €170 (€120 actual + €50 rush fee)

Example 3: Same-Day Emergency

• Website transport estimate: €100
• Actual emergency transport cost: €200
• Rush transport fee: €50
• Total charged: €250 (€200 actual + €50 rush fee)

Example 4: Standard Advance Notice (No Rush Fee)

• Collection booked 3 days in advance
• Website transport estimate: €80
• No rush fee applies
• Total charged: €80 (standard estimate only)

How to Avoid This Fee:

• Book collection/delivery at least 24 hours in advance
• Book returns at least 72 hours in advance
• Plan ahead when scheduling services

Important Notes:

• Rush transport orders subject to availability
• Not all dates/times can be accommodated as rush
• Customer must approve total cost before service confirmation
• Fee is billed separately on invoice as “Rush Transport Fee”
• Standard transport charges also appear on invoice

Free Collection Offer Violations

What Triggers This Fee: Customer fails to comply with requirements of a free collection promotion (e.g., Free Group Collect offers for approved Partners).

Common Violation Scenarios:

Articles Refused:

• Bulky orders exceeding offer eligibility (see Section 3.10 of T&Cs)
• Articles do not comply with offer requirements
• Prohibited items presented for collection
• Improperly packaged or unlabeled articles
• Articles significantly different from reservation

Customer Non-Compliance:

• Customer not present or ready during designated collection window
• Customer not reachable by phone during collection window
• Articles not accessible at collection location
• Wrong location (not at approved Partner location)

Offer Violations:

• Invalid or expired promotional code used
• Collection attempted outside approved dates/times
• Customer does not meet eligibility requirements
• Fraudulent or suspicious booking

When Charged:

• Immediately upon violation discovery
• Billed as actual transport cost incurred by Storage Pal
• Includes all costs: vehicle, labor, fuel, time

Why This Fee Exists: Free collection offers are promotional benefits provided by Storage Pal at specific approved Partners, dates, and locations. When customers fail to comply with offer terms:

• Storage Pal incurs actual transport costs
• Transporter has been dispatched and must be paid
• Warehouse operations have been scheduled
• Other customers’ collection slots may be affected

Cost Calculation: Based on actual costs incurred:

• Standard transport rates for the distance/service
• Any waiting time charges (€30 per 30-minute tranche)
• Additional costs if specialized vehicle required
• Administrative handling fees

How to Avoid This Fee:

• Comply with all offer requirements stated in promotional materials
• Ensure articles meet eligibility criteria (size, weight, quantity)
• Be present and ready during designated collection window
• Package and label articles properly before collection
• Book at approved locations only with approved promotional codes
• Use approved dates/times only as specified in offer
• Contact Storage Pal in advance if you have questions about eligibility

Examples:

• AUP student books free collect for May 12, presents 15 large furniture pieces exceeding eligibility → billed actual transport cost (e.g., €120)
• Customer books free Group Collect but not present during 12pm-2pm window → billed actual transport cost
• Customer uses expired promotional code for free collect → billed standard transport rates
• Articles arrive unlabeled during free Group Collect → billed transport cost + €3 per label

Important: Storage Pal reserves the right to determine offer eligibility and compliance. Free collection offers are subject to Terms and Conditions Section 3.11. Customers will be notified of costs before transport is completed when possible.

Inspection Fee

What Triggers This Fee: Storage Pal must physically inspect an article due to:

Customer-Requested Inspections:

• Customer requests SP to verify or identify article contents
• Customer requests verification of article condition
• Customer requests confirmation of specific items in storage

SP-Initiated Inspections (Compliance):

• Unlabeled or unidentified articles requiring identity verification
• Investigation of suspected leakage from articles
• Investigation of odors emanating from storage area
• Investigation of suspected insect infestation
• Verification of compliance with storage terms
• Investigation of safety or security concerns

When Charged:

• €25 per article inspected
• Charged per inspection event

Why This Fee Exists:

• Requires warehouse staff time to locate article
• Article must be removed from storage zone
• Inspection may require opening/unpacking
• Staff must document findings
• Creates operational interruption
• May require specialized equipment or expertise

Customer Liability: For customer-requested inspections:

• Customer assumes all liability for damage during inspection
• Storage Pal is exonerated from responsibility for contents
• Article condition accepted as-is after inspection

How to Avoid This Fee:

• Label all articles properly with SP labels or clear identification
• Ensure articles are sealed and leak-proof before storage
• Do not store prohibited items (food, liquids, etc.)
• Mark article contents clearly on labels
• Maintain detailed inventory of stored items

Examples:

• Unlabeled box arrives → SP must open to identify owner → €25
• Customer suspects leakage → SP inspects article → €25
• Odor reported by warehouse → SP must locate source → €25 per article inspected
• Customer requests verification of 3 specific boxes → €75 (3 × €25)

Unreserved Drop-off Fee

What Triggers This Fee: Customer arrives at the warehouse to drop off articles for storage without having made a prior reservation through their Storage Pal account.

Common Scenarios:

• Customer shows up unannounced with articles to store
• Customer calls warehouse directly instead of booking online
• Customer assumes drop-offs work like traditional self-storage (walk-in anytime)
• Customer books reservation but arrives at wrong warehouse location
• Customer arrives outside their reserved time slot without rescheduling

Why Online Reservation is Required:

• Warehouse staffing: SP must coordinate staff availability to receive articles
• Inventory preparation: System must generate labels and tracking numbers in advance
• Space allocation: Warehouse must prepare appropriate storage space
• Time slot management: Prevents overcrowding and ensures adequate staff attention
• Insurance coverage: Articles must be registered in system before acceptance
• Billing accuracy: System must calculate correct storage fees before reception

When Charged:

• €25 per drop-off event
• Charged when unreserved drop-off is discovered
• Applied regardless of whether articles are ultimately accepted

Warehouse Rights: If customer arrives without reservation:

• Warehouse may refuse to accept articles
• Warehouse may require customer to leave and book online first
• If warehouse accepts articles as accommodation, €25 fee applies
• Customer may also face additional fees (labeling, reconditioning, etc.)

The Proper Process:

1. Customer books drop-off (DO) reservation online via SP account
2. System generates labels and assigns warehouse location
3. Customer arrives during reserved time slot
4. Warehouse staff ready to receive articles
5. No unreserved drop-off fee charged

How to Avoid This Fee:

• Always book online at storagepal.fr before arriving
• Book drop-off (DO) service with correct date/time/location
• Print labels from your account before arrival
• Arrive during your reserved time slot (not early, not late)
• Contact SP if you need to change time/location
• Never assume walk-ins are accepted — they are not

Examples:

• Customer drives to warehouse with 10 boxes, no reservation → €25 + warehouse may refuse entry
• Customer booked for 2pm, arrives at 10am without rescheduling → €25
• Customer reserved at Bondoufle warehouse, arrives at FB warehouse → €25
• Customer books online properly, arrives on time → No fee

Important: Storage Pal operates on a reservation-based system, not walk-in self-storage. Unreserved arrivals disrupt warehouse operations and prevent SP from providing proper service. The fee compensates for operational disruption and administrative work to process unreserved drop-offs.

Order Regularisation Fee

What Triggers This Fee: Customer removes articles from storage without properly reserving and confirming the move-out through their Storage Pal account.

Common Scenarios:

• Customer removes articles during a visit without booking a move-out
• Customer asks warehouse staff to release articles without online reservation
• Unauthorized removal of articles from storage
• Customer picks up articles but fails to complete move-out process in account

Why Reservation is Required:

• Enables proper inventory tracking
• Updates storage billing accurately
• Coordinates warehouse staff availability
• Maintains security and access control
• Ensures proper insurance coverage during move-out
• Provides delivery/removal documentation

When Charged:

• €25 per order/move-out event
• Charged when unauthorized removal is discovered
• Applies retroactively to unreserved removals

Relationship to Other Fees:

• Before removal: Late modification/cancellation fees apply if customer cancels reservation late
• After removal without reservation: Order Regularisation Fee (€25) applies

The Proper Process:

1. Customer reserves move-out via SP account (visit, pickup, return, etc.)
2. If late modification needed: Late cancellation fee applies (€30 + article fees if applicable)
3. If customer removes without any reservation: Order Regularisation Fee applies (€25)

How to Avoid This Fee:

• Always reserve move-outs online via your Storage Pal account
• Complete the reservation process before visiting warehouse
• Confirm move-out after articles are removed
• Do not remove articles during visits without proper move-out reservation
• Contact SP customer service if you need assistance with move-out reservation

Examples:

• Customer books visit, removes 3 articles during visit without move-out reservation → €25
• Customer calls warehouse directly, picks up articles without online booking → €25
• Customer’s friend picks up articles without any reservation → €25

Custom Estimate for Prohibited Article Removal

What is a Custom Estimate? Fee calculated case-by-case depending on specific circumstances. Each situation is unique and may involve:

• Emergency transport costs
• Special handling requirements
• Protective packaging/reconditioning
• Specialized facility storage
• Disposal or destruction costs
• Environmental or safety compliance
• Legal or regulatory compliance

How is the Custom Estimate Determined? Storage Pal calculates based on actual costs incurred:

• Actual transport costs (may exceed standard rates due to urgency/special requirements)
• Labor charges: €30 per 30-minute tranche
• Materials and packaging: actual cost + 20% handling fee
• Third-party specialist fees: actual cost + 15% administrative fee
• Disposal/destruction: actual cost + 20% handling fee
• Regulatory penalties, fines, or fees: actual amount

Process:

1. Storage Pal notifies Customer immediately upon discovery
2. Written estimate provided within 48 hours
3. Customer approves estimate or proposes alternative within 72 hours
4. If no response: Storage Pal proceeds with least-cost compliant solution
5. Invoice issued for actual costs incurred
6. Payment due within 7 days

Example Scenarios:

• Hazardous material requiring specialized disposal: €200–€1,500+
• Flammable substances requiring emergency removal: €150–€800+
• Oversized/overweight prohibited items: €100–€500+
• Items requiring immediate removal due to odor/contamination: €200–€1,000+

Full Transport Cost

Where “Full transport cost” is referenced:

• Complete amount charged/quoted for the transport service
• Includes all labor, vehicle, fuel, and time costs
• Based on actual booked transport
• May include additional costs for specialist vehicles or extra personnel
• Applies even if service could not be completed due to customer issue

Working Day Definition

“Working day” means warehouse opening days, typically 5 days a week (Bondoufle warehouse) to 6 days a week (FB warehouse), excluding French public holidays. This is different from Storage Pal customer care opening days, which are typically 7 days a week.

Calculating “working day before”:

• Based on warehouse opening days (not customer care hours)
• Excludes warehouse closure days and public holidays
• Cutoff time: 1pm

Examples:

• Monday reservation → Deadline: 1pm on last warehouse opening day before Monday
• Check specific warehouse schedule for opening days

Notice Periods by Service Type

Collection Transport – SP Transport (FCO, CO, RE):

• Minimum notice for modification/cancellation: 1pm on the working day before scheduled collection date
• Cutoff time: 1pm
• Less than required notice = Late modification/cancellation fee applies

Collection Transport – Self Transport (PU – Pickup):

• Minimum notice for modification/cancellation: 2 hours before scheduled pickup time
• Less than 2 hours = Late modification/cancellation fee applies (€30)

Drop-offs (DO):

• Minimum notice for modification/cancellation: typically 72 hours before scheduled time
• 72 hours required if drop-off warehouse differs from original reservation warehouse
• 24 hours required if drop-off at originally designated warehouse
• Warehouse needs advance notice to coordinate staff availability for article reception
• Less than required notice = Late modification/cancellation fee applies (€30)

Visits (VI):

• Minimum notice for modification/cancellation: typically 72 hours before scheduled time
• 72 hours required if articles were transferred to another warehouse (SP needs time to transport articles back to original warehouse)
• 24 hours required if articles remain at original warehouse (no transfer occurred)
• Storage Pal needs advance time to retrieve articles from storage zone and coordinate with warehouse partner
• Less than required notice = Late modification/cancellation fee applies

Return Transport:

• Minimum notice for modification/cancellation: 72 hours before scheduled time
• Storage Pal needs advance time to retrieve articles from storage zone
• Less than 72 hours = Late modification/cancellation fee applies

Late Visit Cancellation Article Pull Fee:

• If warehouse has already retrieved articles from storage zone before cancellation: €30 base fee + €3 per article pulled
• If cancellation occurs before article retrieval begins: €30 base fee only
• Why this fee: Warehouse staff must locate, pull, and stage articles for visits. Late cancellations after this work is done create operational costs equivalent to an actual visit.
• Example: Customer books visit for 8 articles, cancels after warehouse pulls them = €30 + (8 × €3) = €54 total

Late Shows and No-Shows

SP Transport (FCO, CO, RE):

• Client must be present and ready within 30 minutes of transporter arrival within the 3-hour reservation window
• More than 30 minutes late = Late show/no-show fee (full transport cost)

Self Transport (DO, VI, PU):

• Client must be present and ready within 60 minutes of scheduled reservation time
• More than 60 minutes late = Late show/no-show fee (€30)

Payment Terms

Unless otherwise specified:

• All administrative fees due immediately upon triggering event
• Some fees invoiced immediately (e.g., labeling, relabeling)
• Some fees invoiced at next recurring payment (e.g., monthly storage fees)
• Non-payment may result in service suspension
• Additional collection costs may apply for non-payment
• Account must be in good standing for service continuation

Cumulative Fees

Administrative fees may accumulate. Examples:

• Late cancellation with transporter assigned = Full transport cost
• Multiple failed payments = €10 per failure
• Payment reminders = €5 per email/SMS + €20 per call (if multiple methods used)
• Late payment interest + €40 recovery fee + collection costs (if debt escalates)

Fee Disputes

If the Customer disputes an administrative fee:

• Dispute must be raised within 15 days of invoice date
• Provide written explanation and supporting evidence
• Storage Pal reviews and responds within 15 working days
• Undisputed amounts must be paid on original due date
• See Section 30 of Terms and Conditions for full dispute resolution

Updates to Fee Schedule

Storage Pal may modify this fee schedule per Section 25.3 of the Terms and Conditions:

• Modifications published on website
• Customers notified by email 30 days in advance
• Continued use after 30 days = acceptance
• Customers may terminate contract per Section 21 of Terms and Conditions if they reject modifications

Frequently Asked Questions

Q: Why are all prices shown inclusive of VAT now?

A: For clarity and consistency, all prices are shown with VAT included for both individual and business customers. Business customers will see VAT broken out separately on invoices for accounting and VAT recovery purposes.

Q: How is the 12% late payment interest calculated?

A: Interest is calculated daily at 12% per annum. Formula: (Amount due × Days late × 12) ÷ (365 × 100). For example, €100 overdue for 30 days = €0.99 interest.

Q: Why do I need 24 hours notice to cancel collection but 72 hours for returns and visits?

A: Returns and visits require advance time (up to 72 hours) for Storage Pal to retrieve your articles from the storage zone and coordinate with the warehouse partner. Collection transport from your location requires less preparation time (24 hours).

Q: What constitutes “client not ready” at collection?

A: Not ready means: you or your delegate are not present, not reachable by phone during the 3-hour reservation window, articles are not packaged, articles are not accessible, or access is blocked.

Q: Why am I charged for articles I didn’t order?

A: While Storage Pal may accept additional articles not in your reservation, you will be charged a price adjustment for the additional items. Please ensure your reservation is accurate.

Q: Can I get a refund for a late cancellation due to emergency?

A: Late cancellation fees apply regardless of reason, as resources have been allocated. However, you may submit exceptional circumstances to customer service for case-by-case consideration.

Q: How do I avoid visit fees?

A: Your first 2 visits are free for up to 30 minutes and up to 4 articles. During these free visits, additional time is €30 per 30-minute tranche begun, and each article beyond 4 is €3. After your second visit, each visit costs €30 for the first 30 minutes plus €30 per additional 30-minute tranche begun, and €3 for each and every article visited.

Q: What if I disagree with a custom estimate for prohibited items?

A: You have 72 hours to respond with objections or alternatives. We’ll work with you to find the most cost-effective compliant solution. However, prohibited articles must be removed from storage within 72 hours.

Q: Are these fees negotiable?

A: Standard fees are fixed. For unusual circumstances or high-value business accounts, contact customer service to discuss your situation.

Q: Do you waive fees for first-time issues?

A: Storage Pal may exercise discretion to waive certain fees for first-time minor infractions by customers with good payment history. This is evaluated case-by-case and not guaranteed.

Contact Information

For questions regarding administrative fees:

• Email: [email protected]
• Phone: 01 76 34 00 47
• Hours: Monday–Friday 9:00 AM – 6:00 PM CET, Saturday 10:00 AM – 2:00 PM CET

For disputes or complaints:

• Claims form: Submit a claim

Legal References

This Administrative Fees Schedule is part of the General Terms and Conditions of Storage Pal SAS.

Related Documents:

• General Terms and Conditions
• Privacy Policy
• Guarantee Claim Form

Storage Pal SAS
SIREN: 839 540 671
SIRET: 839 540 671 00014
RCS: Paris
TVA: FR50839540671
Address: 24 rue Miollis, 75015 Paris, France

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This Administrative Fees Schedule was last updated on February 8, 2026 and is available online at https://storagepal.fr/administrative-fees/.