Administrative fees

Fee name Condition Debit Debit date Debit Amount
Supplemental visit fee # visits per quarter > 6 Automatic Reservation date 30 €
Late visit reservation modification Modification > 1pm the working day before visit date Automatic Reservation date 30 €
Late visit reservation cancellation Cancellation > 1pm the working day before visit date Automatic Reservation date 30 €
Late transport reservation modification (transporter assigned) Transporter assigned and reservation modification > 1pm the working day before transport date Automatic Reservation date Transport cost
Late transport reservation modification (no transporter assigned) Transporter not assigned and reservation modification > 1pm the working day before transport date Automatic Reservation date 20 €
Late transport reservation cancellation Transporter assigned and reservation cancellation > 1pm the working day before transport date Automatic Reservation date Transport cost
Late transport reservation cancellation Transporter not assigned and reservation cancellation > 1pm the working day before transport date Automatic Reservation date 20 €
Failed payment fee Expired credit card, insufficient funds, etc. Automatic Payment date 10 €
Client absence for reservation Client or delegate no-show Manual Reservation date Transport cost
Payment Reminder Fee Per email or sms Manual Correspondance date 5 €
Payment Reminder Fee Per telephone call Manual Call date 20 €
Collection Costs Fee Collection placement by unpaid invoice Manual Notice date 40€ < 500€ debt; 250€ < 1000€; +100€ for each additional debt tranche of 500€
Incorrect Address Fee Transporter unable to find address Manual Reservation date Transport cost
Inaccessible Location Fee Transporter unable to access objects Manual Reservation date Transport cost
Oversize Object Fee €/object Manual Reservation date Transport cost
Overweight Fee €/object Manual Reservation date 25€
Overweight Fee €/object Manual Reservation date 25€
Prohibited Objects Return Fee Return Manual Invoice date Custom estimate
Object Repackaging Fee Inadequate packaging Manual Reservation date 25€ per object
Dumping Fee Object drop off outside designated warehouse area Manual Notice date 200 €
Supplemental Handling Fee Per 30 minute tranche Manual Reservation date 30 €
Abandonment Fee Abandon of objets Manuel Notice date 150€/m3
Client Error Fee Other client error Manuel Notice date 20€