Fee name |
Condition |
Debit |
Debit date |
Debit Amount |
Supplemental visit fee |
# visits per quarter > 6 |
Automatic |
Reservation date |
30 € |
Late visit reservation modification |
Modification > 1pm the working day before visit date |
Automatic |
Reservation date |
30 € |
Late visit reservation cancellation |
Cancellation > 1pm the working day before visit date |
Automatic |
Reservation date |
30 € |
Late transport reservation modification (transporter assigned) |
Transporter assigned and reservation modification > 1pm the working day before transport date |
Automatic |
Reservation date |
Transport cost |
Late transport reservation modification (no transporter assigned) |
Transporter not assigned and reservation modification > 1pm the working day before transport date |
Automatic |
Reservation date |
20 € |
Late transport reservation cancellation |
Transporter assigned and reservation cancellation > 1pm the working day before transport date |
Automatic |
Reservation date |
Transport cost |
Late transport reservation cancellation |
Transporter not assigned and reservation cancellation > 1pm the working day before transport date |
Automatic |
Reservation date |
20 € |
Failed payment fee |
Expired credit card, insufficient funds, etc. |
Automatic |
Payment date |
10 € |
Client absence for reservation |
Client or delegate no-show |
Manual |
Reservation date |
Transport cost |
Payment Reminder Fee |
Per email or sms |
Manual |
Correspondance date |
5 € |
Payment Reminder Fee |
Per telephone call |
Manual |
Call date |
20 € |
Collection Costs Fee |
Collection placement by unpaid invoice |
Manual |
Notice date |
40€ < 500€ debt; 250€ < 1000€; +100€ for each additional debt tranche of 500€ |
Incorrect Address Fee |
Transporter unable to find address |
Manual |
Reservation date |
Transport cost |
Inaccessible Location Fee |
Transporter unable to access objects |
Manual |
Reservation date |
Transport cost |
Oversize Object Fee |
€/object |
Manual |
Reservation date |
Transport cost |
Overweight Fee |
€/object |
Manual |
Reservation date |
25€ |
Overweight Fee |
€/object |
Manual |
Reservation date |
25€ |
Prohibited Objects Return Fee |
Return |
Manual |
Invoice date |
Custom estimate |
Object Repackaging Fee |
Inadequate packaging |
Manual |
Reservation date |
25€ per object |
Dumping Fee |
Object drop off outside designated warehouse area |
Manual |
Notice date |
200 € |
Supplemental Handling Fee |
Per 30 minute tranche |
Manual |
Reservation date |
30 € |
Abandonment Fee |
Abandon of objets |
Manuel |
Notice date |
150€/m3 |
Client Error Fee |
Other client error |
Manuel |
Notice date |
20€ |