| Fee name | Condition | Due date | Amount |
|---|---|---|---|
| Visit | # visits > 2 # articles > 4 | Reservation date | 30 €/visit 3 €/article |
| Late visit reservation modification or cancellation | > 1pm the working day before visit date | Reservation date | 30€ |
| Late transport reservation modification or cancellation (transporter assigned) | > 1pm the working day before transport date | Reservation date | Transport cost |
| Late transport reservation modification or cancellation (no transporter assigned) | > 1pm the working day before transport date | Reservation date | 30€ |
| Failed payment | Expired credit card, insufficient funds, etc. | Payment date | 10€ |
| Client absence for reservation (transporter assigned) | Client or delegate no-show | Reservation date | Transport cost |
| Client absence for reservation (no transporter assigned) | Client or delegate no-show | Reservation date | 30€ |
| Payment Reminder | Per email or sms | Correspondence date | 5€ |
| Payment Reminder | Per telephone call | Call date | 20€ |
| Collection Costs | Collection placement by unpaid invoice | Notice date | 40 € < 500€ debt; 250€ < 1000€ debt; +100€ for each additional debt tranche of 500€ |
| Incorrect Address | Transporter unable to find address | Reservation date | Transport cost |
| Inaccessible Location | Transporter unable to access objects | Reservation date | Transport cost |
| Oversize Article (transporter assigned) | Too big for vehicle | Reservation date | Transport cost |
| Oversize Article (no transporter assigned) | Too big for storage space | Reservation date | 30 €/article |
| Overweight Article (transporter assigned) | > max kg/article/handler | Reservation date | Transport cost |
| Overweight Article (no transporter assigned) | > max kg/article/handler | Reservation date | 30 €/article |
| Prohibited Article Return | Prohibited article | Invoice date | Custom estimate for transport, handling, conditioning, etc |
| Article Reconditioning | Inadequate packaging | Reservation date | 25 € per article |
| Labeling | Missing or incorrect label | Reservation date | 3 € per label |
| Dumping | Article left outside designated warehouse area | Notice date | 200€ |
| Supplemental Handling Fee | Per 30 minute tranche | Reservation date | 30€ |
| Abandonment | Abandon of articles | Notice date | 150 €/m3 |
| Client Error | Other client error | Notice date | 30€ |