FAQ - Column 2 - Content - storagepal

FAQ

Your by-the-object storage center remains open during containment

Since March 17, faced with the Covid-19 coronavirus, countries around the world have been placed in confinement by their government.

Covid-19 is known to be highly contagious via respiratory droplets and touching contaminated surfaces.

This is why it is strongly recommended to stay at home, except in case of necessity (shopping, medical treatment ...), to wash your hands very regularly, to avoid contact with any person, and to respect social distance of 1 meter.

By these decisions, governments have demanded the closure of all businesses except those that are essential, or that can be carried out without contact or remotely.

However, you should know that StoragePal's innovative storage concept is in line with the latter two. We pick up your belongings then transport them to our storage center without you having any contact with our expert transporters. And all this at a lower cost than that of a conventional storage center.

In these times of crisis, gaining space or getting rid of bulky items can be essential for the best possible confinement.

StoragePal allows you to free up space without risk.

Protocols put into practice

Continuing to serve you requires that we implement very strict hygiene protocols in order to avoid contagion during our interventions.

There is no need for direct contact with our carriers, they will not enter your home or office if you do not wish them to. They are also equipped with gloves, a mask, disinfect their hands very regularly, always respect a safe social distance and sanitize their equipment regularly.

Your good health and compliance with these protocols is our priority today.

Fighting the virus is now a duty. StoragePal is committed to this fight, while continuing to serve you in the best conditions.

Reserve your transport and storage in a few clicks.

With StoragePal, you no longer need to:

  1. pay for a half-empty storage space
  2. leave your house or office in order to store your things (but you can if you wish!)
  3. rent a vehicle
  4. load and unload a vehicle
  5. pay movers to load and unload your vehicle
  6. fill your storage space
  7. drive to the storage warehouse whenever you need something
  8. empty your storage spaceat the end of your rental

Reserve your transport and storage in a few clicks.

StoragePal does not rent boxes or units because we don't want you to pay for space you probably won't fill entirely.

We store by the object so you only pay for the volume occupied by your items (and not a half-filled box).

Contrary to others, at StoragePal:

  • no new customer account fees
  • no lock fee
  • no additional insurance fee
  • no down payment
  • no security deposit

At StoragePal, we do offer:

  • the first month at 1 €
  • free first collect
  • no fixed price (remove an object and your monthly bill automatically falls)
  • 15% discount on your existing self-storage bill
  • lowest entry price of 10€ per month (minimum 2 objects)
  • 5€ per item (box, furniture, equipment, etc)
  • automatic volumetric discounts
  • awesome referral credit program
  • transport and handling in a few clicks

And of course, we offer special offers, promotions and prices throughout the year, for every season, occasion and event.

Reserve your transport and storage in a few clicks.

StoragePal does not rent storage units, lockers, boxes, garage, private spaces, furniture warehouses, cellars or attics.

We store your things on racks - just like where, in fact, your things probably began their life. Your items sleep safely in our professional warehouses.

You no longer must pay for unused volume in a storage unit that is too large.

We store by the object. That way, the size of your space is exactly adapted to the volume you store. You simply select or create the item you wish to store in our catalog.

Best of all, whenever you remove an object, your monthly bill automatically decreases. No need to change units.

Gone the inconvenience and physical hardship of driving to the warehouse to empty a space that was too big (and too expensive) and to fill a smaller space.

Reserve your transport and storage in a few clicks.

At StoragePal, box height is never a constraint. 

You never need a ladder or shelf. You don't pay for the space above your head in a 3m high self-storage box.

We store by the object, from just 2 objects to 2000 or more.

You only pay for the volume your objects occupy, and your monthly bill falls whenever you remove an object.

Reserve your transport and storage in a few clicks.

It's so simple at StoragePal:

Select the objects to store in our catalog. 

If you don’t see your object, select another about the same size as yours.

Or, if you prefer, create your object yourself. Simply enter its dimensions in our volume calculator at the bottom of our catalog and give it a name.

Remember, with StoragePal, each time you recuperate an object, your monthly payment goes down - you never pay a fixed price for a half-empty storage unit.

Reserve your transport and storage in a few clicks.

Our storage centers are ventilated, and sheltered from frost and weather. Let us know if you have specific requirements.

Reserve your transport and storage in a few clicks.

Yes, StoragePal storage centers are ventilated, and protected from frost and weather.

Reserve your transport and storage in a few clicks.

At StoragePal, your belongings are at your fingertips.

Thanks to My Space, your online space, you can:

  • see your belongings 24/7
  • order returns 24/7
  • reserve your visit to our warehouse 24/7

Transport and warehouse hours are generally from 8am to 7pm.

Reserve your transport and storage in a few clicks.

My Space is your online storage space which allows you to easily manage the storage and return of your items:

  • Reserve a visit to drop off or pick up of one or more of your belongings yourself
  • Reserve a return by our transporters for the next day (do not hesitate to call us if there is an emergency)
  • Copy your referral code to share with friends and earn instant credit
  • Check your referral credit balance
  • See your belongings
  • Upload photos of your furniture and boxes (and what you put in them)
  • Describe each object to find it quickly later
  • Increase or decrease your guarantee level
  • Modify your reservations
  • Add or modify your favorite addresses, payment methods
  • Download your invoices

Reserve your transport and storage in a few clicks.

Our storage centers are strategically located in the city center or just outside of the city in order that you benefit from the best possible storage and transport prices, while remaining quickly accessible by you.

Our storage centers are highly secure and easily accessible, comply with security standards, and are staffed by storage professionals whose main mission is the security of your valuable belongings.

Reserve your transport and storage in a few clicks.

Our transport and storage center visit hours are generally from 8am to 7pm.

Thanks to MySpace, your online space, you can:

  • see your belongings  24/7
  • order a return 24/7
  • reserve your visit to our warehouse 24/7

At StoragePal, your belongings are at your fingertips.

Reserve your transport and storage in a few clicks.

Yes, of course. 

You can take something out of or put something into a carton or other container already in storage whenever you like. Simply reserve online.

Reserve your transport and storage in a few clicks.

Of course, you can add objects to your order anytime before its objects enter storage.

Once your order's objects are in storage, it is not possible to add new objects to that order. Each order is unique, in order that we never lose track of your objects.

To add objects or create a new order, simply go to My Space or visit our catalog page and reserve in a few clicks.

Reserve your transport and storage in a few clicks.

At StoragePal, you can store from € 10 per month and a minimum of 2 objects.

Our monthly rate per object begins at just € 5 per month including VAT.

Our volume discounts kick in automatically to save you more the more your store.

StoragePal offers include:

  • 1€ first month
  • Free collect
  • 15% off your current self-storage bill
  • Referral credits
  • Seasonal promotions on wardrobe boxes and racks

And many more.

Reserve your transport and storage in a few clicks.

Each month is due in advance.

Any month started is due in full.

If you have chosen one of our offers or promotions, any minimum commitment period is due in full.

Reserve your transport and storage in a few clicks.

Yes, contrary to traditional self-storage companies, at StoragePal your monthly payment falls every time you remove an item.

You only pay for the volume stored, never for a half-filled storage space.

Gone are the days of having to empty your oversized and overpriced unit to move your belongings to a less expensive smaller unit.

Reserve your transport and storage in a few clicks.

Of course.

You can remove your items at any time, however, you will be billed for the remaining time in the commitment period. 

For example, in the case of our 1 first month offer, there is a minimum commitment period of three months. If you remove an object after one month, you must pay the remaining two months at the time it is removed.

Reserve your transport and storage in a few clicks.

Your storage ends automatically as soon as you remove all of your objects from storage.

Reserve your transport and storage in a few clicks.

Each object you store must have our storage tracking label. You must attach this label to each object. 

Also, these tips make it easy to find your belongings online:

  • import a photo of each object (including what you put in your boxes!) to My Space, your online storage space
  • write a description of each object (and what you put in them)

It's fast and easy to manage your storage with StoragePal.

Reserve your transport and storage in a few clicks.

You can, of course, drop off and pick up your belongings yourself, or reserve our transport with handling in a few clicks when ordering.

Eliminate the inconvenience and physical effort of doing it yourself, and at a reasonable price, with StoragePal. 

There is no need to:

  1. pay for a half-empty storage space
  2. leave your house or office in order to store your things (but you can if you wish!)
  3. rent a vehicle
  4. load and unload a vehicle
  5. pay movers to load and unload your vehicle
  6. fill your storage space
  7. drive to the storage warehouse whenever you need something
  8. empty your storage space at the end of your rental

Reserve your transport and storage in a few clicks.

Our rates are based on what you store.

Our transport costs with handling are generally cheaper than if you do it yourself, where you would need to:

  1. make time for several round trips to the storage space
  2. rent a vehicle
  3. load and unload a vehicle
  4. pay movers to load and unload your vehicle
  5. fill your storage space
  6. drive to the storage warehouse whenever you need something
  7. empty your storage space at the end of your rental

You can of course drop off and pick up your belongings yourself at our storage center.

Reserve your transport and storage in a few clicks.

Of course, you can deposit and collect your items yourself by simple online reservation.

Remember, our transportation costs include handling. So you avoid the physical effort of heavy loads and the loss of time. 

Our transport and handling are generally less expensive than if you rent a utility vehicle, pay professionals, count your loading and traveling time, gasoline, etc.

Reserve your transport and storage in a few clicks.

Your visit time is automatically calculated according to the stored volume. 

If you think that you need more time, you should reserve additional 30-minute slices. 

Reserve your transport and storage in a few clicks.

Enter your postal code to see if your city is served by our transport partners.

If your postal code is not in our transport area, you can of course:

  • drop off or pick up your belongings at our warehouse yourself
  • ask us for a tailor-made transport quote.

Reserve your transport and storage in a few clicks.

Of course, just have to enter their information when making or add it before the reservation date.

Reserve your transport and storage in a few clicks.

Our carriers collect your items from your home or office and drop them off at our storage center.

StoragePal saves you from having to:

  • carry heavy objects (like your sofa) down the stairs
  • rent a vehicle, lift, carts and other transportation and handling equipment
  • load the truck at your home then unload it at the warehouse
  • fill and empty a self-storage box
  • waste your time going back and forth to drop off and pick up your belongings

Our handling prices are included with transport, calculated according to the volume and distance of your order.

Reserve your transport and storage in a few clicks.

You must pack your belongings adequately to protect them from damage during transport and storage. 

You can use your own containers or buy the material you need on your own or on our website after conferring your order.

Here is a short list of material that you should use.

  • boxes adapted to your business
  • bubble wrap
  • tape
  • gloves
  • etc.

See our tips for advice on how many boxes, bubble wrap and the rest you need.

See our conditions on packing material and prohibited items.

Reserve your transport and storage in a few clicks.

No, but you pay more for the storage and transport of objects that are not dismantled because they are larger.

Reserve your transport and storage in a few clicks.

StoragePal will offer this service very soon.

For the moment, like private self-storage boxes or co-storage spaces between individuals, the customer must ensure the packing and packaging of the objects and furniture to be stored.

See our terms and conditions for details on packing and packaging, and prohibited items.

Reserve your transport and storage in a few clicks.

It's simple. You can either:

  • select objects of roughly the same type and size, or else
  • create the object by entering its dimensions in our volume calculator at the bottom of the catalog

Reserve your transport and storage in a few clicks.

Of course.

You can use your own containers and other packaging, or buy the equipment you need on your order confirmation page and also in your order confirmation email.

Here is a short list of materials you should use:

containers adapted to your business
bubble wrap
packing tape
etc.

You must pack your belongings properly to protect them from damage during transport and storage.

See our conditions on packaging material and prohibited items.

Check out our tips for how many cartons, bubble wrap and other packaging you need.

Réservez le stockage et le transport de vos objets en quelques clics.

Bien sûr. 

Emballez-les dans un carton ou sacoche et cliquez sur un article d'à peu près les mêmes dimensions et le même poids.

Vous n'êtes pas sûr des dimensions? De petites différences ne font aucune différence de prix.

Vous souhaitez créer votre article? C'est simple. Cliquez sur le lien en bas du catalogue et remplissez ses caractéristiques. 

Réservez le stockage et le transport de vos objets en quelques clics.

Of course.

Pack them in a box or bag and click on an item of roughly the same dimensions and weight.

Not sure about the dimensions? Small differences make no difference in price.

Do you want to create your article? It's simple. Click on the link at the bottom of the catalog and fill in its specifications.

Réservez le stockage et le transport de vos objets en quelques clics.

Printing labels for your items is not possible or you are having a technical problem? The tracking of your objects depends on these labels! 

You can print your label from your booking confirmation email or from your account. 

If this is still not possible for you, you must contact us in writing at least 24 hours before your reservation date and we will be happy to paste them for you for an additional cost of 30 € per half hour.

Réservez le stockage et le transport de vos objets en quelques clics.